I am getting more problems after the upgrade, before hand my devices had a stable connection now all my wi-fi devices have erratic connection and the box requires constant resetting
Same issues here. Never had any connection issues on my Nexus 6P until Oct 30th when my 'smart' hub received SG4B10002236...its now constanty dropping Wi-Fi and rarely reconnects.
Come on BT sort it out please!
I purchased the Smart Hub after my Openreach Modem and my own Router stopped working following some work done by BT engineers on the street. I have to say that it has been the worst Router I have had the misfortune to use. Constant disconnects from the internet despite an engineer coming out, slow connection speeds, and my devices fail to connect to it at random intervals on both the 2.4Ghz and 5Ghz bands (different SSIDS).
I have noticed these past couple of days since the roll out of the new firmware that it appears to have got even worse with a couple of my devices failing to even recognise the router (picks up others around me fine!).
I really cannot wait until my contract with BT is up and then its back to TalkTalk and my old Openreach Modem and own Router!
Why would work in the street stop your Openreach modem and router to stop working?
It would only stop working if there was either a line fault or the actual modem or router has failed. If it was a line fault, the modem and router should have started working again after the fault was repaired.
If you still have the Openreach modem and your old router have you tried re-connecting it?
Who knows why it would stop working. It became very intermittant and would only connect at extremly low speeds, however, having now used the Smart Hub, it appears that whatever they did was definately detrimental to my internet speeds.
I am sick of contacting BT via the online chat only to be told the same thing. The engineer came out, changed some wiring that the previous BT engineer put in wrong, but no difference whatsoever. 5Mbps download speeds on what was a 48Mbps stable connection when I was with TalkTalk really isn't acceptable.
So basically your Openreach modem and old router was working OK and did not stop working due to the engineers working in the street. What you have is a line/connection fault which may or may not have been caused by the engineers.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
As you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats from there. http://bthomehub.home/
I'm on my second HH6 and it worked fine until the latest firmware. It's now started resetting itself at random intervals.