We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post your full Router Stats when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Thanks for the responses guys. Below are my stats for the standard (non-test) socket. It's a standard faceplate with filter. I have BT TV box plugged in via the ethernet but nothing else. Unfortunately I don't have a phone to do the quiet line test or a screwdriver to use the test socket. I'll hopefully sort those out soon and post the results. Also I haven't yet done a factory reset but I'll give that a go at some point.
Yeah I'll need to get one. I did originally order one because the mobile phone signal here is dodgy, but BT cocked up my order and when I re-ordered I forgot about it.
Your stats show connection time of 8 hrs but your stats look ok with noise margin about normal 6db and speed about attainable with numerous drops in connections this would normally show a higher noise margin and lower speed
how often is router resetting/dropping connection? It is internet connection and not wireless connection that is dropping
The problem is the router is restarting randomly. When the connection drops I check the router and the light is orange. My BT TV box also complains and that's connected via ethernet cable. It seems to do it quite often, sometimes every other day. Sometimes it seems more stable, I won't see a restart for a few days but it maybe resetting when I'm at work, I'll need to check the logs more often.
Certainly need to do quiet line test and check for noise