We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
if you can hear noise on quiet line test then you need to report a phone fault NOT broadband to 151
As phone fault just get engineer to fix the line noise and broadband should then improve
Seriously considering buying my owns VDSL router now.
It may save you a lot of hassle, and only cost about £30. It would prove what the fault is. If its not the line, it has to be the home hub.
I've now got a BT corded phone (BT Duo 210 v2). I plugged it in yesterday in the hope it would magically resolve my issues but unfortunately the router reset today anyway, after about 1 day of uptime (currently a record). So I did a quiet line test using the standard socket (plugged in directly, no broadband connected/filter). I also tried it on the test socket. I could hear white noise/hissing at a low level in the background during the entire call (i.e. as soon as the automated response started). I wasn't sure if that was just the phone amplification or whether it actually is the line. In any case there was no noticeable difference between the sockets. What do you think?
You MUST use a filter for the phone, it is there to filter out the digital broadband signal. It will sound similar to the sound you used to get from a fax machine.
The filter is there so that you can use the RJ11 lead to connect the broadband router but more importantly to stop the broadband signal interfering with your phone line.
Don't know why no-one informed you of that earlier.
Are you sure thats a smart hub? the mac address is registered to the Arcadyan Corporation where as all the hubs ive had have been from Sagemcom Broadband SAS.
The firmware version you have there looks more like a home hub 5b
I belive the smarthub B is ment for FTTP as well as it has one of the lan ports converted to a wan port instead or have i missed a new supplyier for the smarthubs?
I would recommend getting the bt wifi (bt fon) turned off as well if you dont use bt hotspots when out, on my hub it made things much more stable.
EDIT: sorry put wrong hub down