I have ordered BT infinity and expected the smart hub as advertised however I was sent the hh5. Not what I expected. I have phoned about 7 times about this and each time either being put on hold then queuing on the phone again or they say it will be sent and I get the reference number but each time it then says delivered on the same day as the order is placed, getting nowhere on the phone can someone please help all I want is what is advertised. if not delivered it a beach of contract.
as the hh6 is very new in adverts was it shown in the package you purchased or was no hub specifically mentioned?
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