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shughes_uk
Newbie
890 Views
Message 1 of 18

Smart talk activation with no landline phone.

Hi

 

I subscribe to bt broadband and as part of that package get some bt phone line stuff. I dont actually only a physical telephone so can't connect one to the line. The BT Smart Talk app is trying to call me on my land line number to give me my activation pin but I don't have a phone to connect to recieve the call!

 

I would really like to use bt smart talk but don't want to go buy a physical telephone. Help?

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17 REPLIES 17
Distinguished Sage
Distinguished Sage
887 Views
Message 2 of 18

Re: Smart talk activation with no landline phone.

Its part of the security process, so you will have to borrow/buy a phone. A basic phone is very cheap.

 

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shughes_uk
Newbie
884 Views
Message 3 of 18

Re: Smart talk activation with no landline phone.

So I have to pay for a physical phone I will never ever use ....

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Distinguished Sage
Distinguished Sage
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Message 4 of 18

Re: Smart talk activation with no landline phone.

I am sure you could just borrow one from someone for a very short time. Also, having a phone is useful if your broadband line goes down, as you can check for dial-tone, which can help to pinpoint where the problem is.

There is no other option.

 

A basic corded phone is only £4.28 from Argos and other retailers.

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 18

Re: Smart talk activation with no landline phone.

when you try and connedct with your mobile say you are not at home and should send pin to your mobile



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shughes_uk
Newbie
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Message 6 of 18

Re: Smart talk activation with no landline phone.

It says I need to be at home and offers to set a reminder to set it up when I get home.

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Distinguished Sage
Distinguished Sage
865 Views
Message 7 of 18

Re: Smart talk activation with no landline phone.

don't know why you are having this problem as my pin and many others was sent direct to my mobile - android phone



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Distinguished Guru
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Message 8 of 18

Re: Smart talk activation with no landline phone.


@imjolly wrote:

don't know why you are having this problem as my pin and many others was sent direct to my mobile - android phone


There could a glitch.......:|

 

I had the automated call with a pin, which differed to the first text message sent to my wife's android phone, whereby the phone (with the app open) froze and another text came through to the phone with a third pin.

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Distinguished Sage
Distinguished Sage
843 Views
Message 9 of 18

Re: Smart talk activation with no landline phone.

My guess is that there is something on the initial registration on My BT that does not match up, so a security check has been initiated to confirm that the landline number is correct.

 

Perhaps this only happens to users that create an account on MY BT, purely so they can use SmartTalk. Normally new accounts on My BT have to be validated, before you can use them for bills etc. This used to be done by sending a letter with an activation code.

 

By placing a call to the PSTN number, it stops people registering SmartTalk to someone elses phone number.

 

We did not get that problem as we were already registered on MY BT for billing. Someone who does not make phone calls, probably would not bother to do this.

 

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GARRY_AND_SUSIE
Aspiring Expert
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Message 10 of 18

Re: Smart talk activation with no landline phone.

On my first phone I registered I used the "My BT" account we've had for ages & I still had to use landline to receive the first pin then mobile for second.

On the second phone after generating the new "My BT" login the procedure was exactly the same.

Were all of you guys who didn't have to use the landline pin the people who were on the trial?
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