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Recognised Expert
903 Views
Message 11 of 30

Re: SmartHub 6a unable to connect to IP address

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Not something simple like Java disabled in the browser perhaps?

Seeing as the phone connects.

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Aspiring Expert
893 Views
Message 12 of 30

Re: SmartHub 6a unable to connect to IP address

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Tried connecting with Microsoft Edge and Google Chrome latest version all uptodate even disabled Kaspersky.

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Recognised Expert
890 Views
Message 13 of 30

Re: SmartHub 6a unable to connect to IP address

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Can you disable IPv6 and try again. Assuming it's enabled that is, on by default in Win 10.

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Aspiring Expert
871 Views
Message 14 of 30

Re: SmartHub 6a unable to connect to IP address

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Just tried that no joy.

 

Just got hold of BT on the phone, been told i have to pay for support for the smart hub when its BT hardware. 

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Recognised Expert
863 Views
Message 15 of 30

Re: SmartHub 6a unable to connect to IP address

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Very helpful. Glad I never use hubs. I think you've covered all the bases so unless someone can think of something else may be best to go back to the old router and try for a refund on the new hub.

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Aspiring Expert
852 Views
Message 16 of 30

Re: SmartHub 6a unable to connect to IP address

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Hoping someone from BT picks this up as ive exhahsted everything i can think of.

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Recognised Expert
846 Views
Message 17 of 30

Re: SmartHub 6a unable to connect to IP address

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Using the phone, if you connect to the hub and go to Advanced settings -> My network -> Devices, do you see the PC? If so are the MAC and IP address correct?
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Aspiring Expert
842 Views
Message 18 of 30

Re: SmartHub 6a unable to connect to IP address

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MAC Address and IP address  are correct, if i remember correctly i had an issue like this with the Hub5 Type B.

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Distinguished Sage
Distinguished Sage
832 Views
Message 19 of 30

Re: SmartHub 6a unable to connect to IP address

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Have you tried a factory reset of the home hub?

 

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Aspiring Expert
829 Views
Message 20 of 30

Re: SmartHub 6a unable to connect to IP address

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Three times now i can even access it from my TV but not my PC.

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