SmartHub 6a unable to connect to IP address

[Liam_]

Not something simple like Java disabled in the browser perhaps?

Seeing as the phone connects.

[antonyfrn]

Tried connecting with Microsoft Edge and Google Chrome latest version all uptodate even disabled Kaspersky.

[Liam_]

Can you disable IPv6 and try again. Assuming it's enabled that is, on by default in Win 10.

[antonyfrn]

Just tried that no joy.

Just got hold of BT on the phone, been told i have to pay for support for the smart hub when its BT hardware. 

[Liam_]

Very helpful. Glad I never use hubs. I think you've covered all the bases so unless someone can think of something else may be best to go back to the old router and try for a refund on the new hub.

[antonyfrn]

Hoping someone from BT picks this up as ive exhahsted everything i can think of.

[smf22]

Using the phone, if you connect to the hub and go to Advanced settings -> My network -> Devices, do you see the PC? If so are the MAC and IP address correct?

[antonyfrn]

MAC Address and IP address  are correct, if i remember correctly i had an issue like this with the Hub5 Type B.

[Keith_Beddoe]

Have you tried a factory reset of the home hub?

[antonyfrn]

Three times now i can even access it from my TV but not my PC.