SmartHub not suitable for Ultrafast 2

[JonathanAnsell]

The firmware is rolling out now. My Dad’s SH updated at the end of April.

[Dave859]

Is that also for the BT hub 6 or just the new g fast super hub ? Hope it is as BT haven't give me the super hub. My current firmware is SG4B1000B522.

[mattanorak]

Got my SmartHub 6 yesterday and it's installed and ready for changeover to Ultrafast, so I'll be able to let you all know if the latest firmware fixes this.  Mine updated itself yesterday as soon as I plugged it in from whatever was the default to SG4B1A006018.

[mattanorak]

I can confirm that if you have a Smarthub 6 with "Ultrafast" on the front with the latest update (mine has SG4B1A006018), then there's no issue with 330 down / 50 up.  This is what I'm getting at the moment:

DSL uptime:

1 Days, 19 Hours 20 Minutes 9 Seconds

Data rate:

50.01 Mbps / 328.58 Mbps

Maximum data rate:

49135 / 328583

[Dave859]

Looks like I will have to phone up to get the ultrafast model, very odd as if it's the same as the BT hub 6 why are the Devs not updating it, many customers have been told by the fttp team that their infinity 3 and 4 router would be ok for 330/50 on ultrafast 2.

[mattanorak]

As far as I know they will still work, but should only deliver the max speed that VDSL2 modems are capable of.  Seems there's a limit on the capability of the chipset which means that it doesn't delibver the full potential.  I'd get on to your provider and ask that they send you the Ultrafast Hub, not the HH6.  The product name showing on my stats page of the hub is: BT Hub 6XA.  (There are some differences between hubs as discussed on the forums here, depending on whether you have FTTP or FTTC, but I imagine as you're on a GFast product you have FTTC, so this should be the hub for you).

[Dave859]

Thanks, I've just phoned the fttp team and they're going to send out the new hub next week.

[pippincp]

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@mattanorak wrote:

As far as I know they will still work, but should only deliver the max speed that VDSL2 modems are capable of.  Seems there's a limit on the capability of the chipset which means that it doesn't delibver the full potential.  I'd get on to your provider and ask that they send you the Ultrafast Hub, not the HH6.  The product name showing on my stats page of the hub is: BT Hub 6XA.  (There are some differences between hubs as discussed on the forums here, depending on whether you have FTTP or FTTC, but I imagine as you're on a GFast product you have FTTC, so this should be the hub for you).

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G.Fast is not a product, Ultrafast is.

Ultrafast will be delivered by 2 technologies G.Fast and FTTP. The same hub will be used for both.

[mattanorak]

Splitting hairs, but the response is the same - a homehub marked “ultrafast” is needed, not the standard home hub 6.

[Dave859]

My new hub arrived today and no where on it does it say ultrafast, plugged in and it's running firmware SG4B1000B316 and speed test is still 30 upload. I'm think they have sent another BT hub 6 by mistake.