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Newbie
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Message 1 of 5

SmartHub or HomeHub 5 with new Infinity package?

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Hi all,

 

I've just taken out a new infinity 1 unlimited package and was expecting a new SmartHub to be sent to me, but instead my account is showing that I'll be getting a HomeHub 5. Does anyone know why this might be? If I should be getting a SmartHub should I argue the point or just leave it and take the older HomeHub 5?

 

(Also, sorry if this is in the wrong place!)

 

Cheers

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: SmartHub or HomeHub 5 with new Infinity package?

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The new BT packages or new customers shows you get a new hh6 with infinity 1.  This is a new edition to the advert so are you upgrading from bt adsl or are you a new customer and if so did advert show hh6 was included?



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Newbie
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Message 3 of 5

Re: SmartHub or HomeHub 5 with new Infinity package?

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I'm a new customer, but had to sign up over the phone as I'm in a new property with FTTP. The advert I saw said you get a new SmartHub with any new Infinity package.
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: SmartHub or HomeHub 5 with new Infinity package?

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The free hh6 with packages is fairly new so it would depend what the offer was when you signed up



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Message 5 of 5

Re: SmartHub or HomeHub 5 with new Infinity package?

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Fair enough - thank you for your help!

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