The incompetence beggars belief. After 3 days and 5 manhours (mainly waiting for the 'recommended chat service') of fruitless effort I am in PRECISELY the same position as posters above. And its now 25th Jan 2015!! I reckon a team of chimpanzees could do no worse.
Why is it when ANYTHING even slightly unusual occurs within BT, they seem to be utterly incapable of getting to the bottom of matters and enter into some kind of universal coma.
Trouble is, moving to anybody else is pointless as everything comes back to the unaccountable OPENREACH i.e. BT.