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nesswill
Aspiring Contributor
398 Views
Message 1 of 19

SmartTalk problem

Hi i get this error on both hand sets?

I have looked at all the know issues and none of them apply - help please?

 

smarttalk_signup_problem5b.png

...if the world didn't suck we'd all fall off...
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18 REPLIES 18
Distinguished Sage
Distinguished Sage
396 Views
Message 2 of 19

Re: SmartTalk problem

Try the helpdesk on  0800 011 3845

 

I assume that you are the account holder and you have checked on MyBT to see if its set up correctly to allow new registrations?

 

nesswill
Aspiring Contributor
391 Views
Message 3 of 19

Re: SmartTalk problem

hi apatr from the download page there is nothing else anywhere to access?

...if the world didn't suck we'd all fall off...
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Distinguished Sage
Distinguished Sage
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Message 4 of 19

Re: SmartTalk problem

If you log into MyBT using a computer, there should be a page to manage your Smartphone settings. See these images.

 

Image1.jpg

 

This takes you to the next page to manage your service.

 

Image2.jpg

nesswill
Aspiring Contributor
385 Views
Message 5 of 19

Re: SmartTalk problem

hi no i dont get that, just the set-up page?

thanks

...if the world didn't suck we'd all fall off...
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Distinguished Sage
Distinguished Sage
382 Views
Message 6 of 19

Re: SmartTalk problem


@nesswill wrote:

hi no i dont get that, just the set-up page?

thanks


It needs to be initially setup from the account holders MyBT web page, so you will have to use a computer first, and login to your account. This is for security, so that nobody can add a phone without the account holder`s permission.

 

Use this link https://www.bt.com/appsauth/genericlogin.do?TARGET=/appsyouraccount/secure/index.do?siteArea=con.mya

 

nesswill
Aspiring Contributor
379 Views
Message 7 of 19

Re: SmartTalk problem

thank you but i can not see anywhere to do that??

...if the world didn't suck we'd all fall off...
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Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: SmartTalk problem

Log into MyBT.

 

Select your home phone account from the list of accounts. It shows your bill on that page also.

 

Look at the bottom of the screen for "My Extras"

 

Image3.jpg

 

nesswill
Aspiring Contributor
371 Views
Message 9 of 19

Re: SmartTalk problem

hi i can see that but it just says 'setup smarttalk' and when you go in there all you can do is download the app (i have done and installed) no option to set anything up??

 

thanks

ness.

 

ps can not access your pages as i am at work on not on a bt line.

...if the world didn't suck we'd all fall off...
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Distinguished Sage
Distinguished Sage
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Message 10 of 19

Re: SmartTalk problem

Are you using a normal PC to access MyBT, can you see all the other extras like BT Cloud etc?

 

I assume you can see your phone bill?