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Pugs57
Beginner

on ‎03-10-2019 19h59

1,487 Views
Message 1 of 10

Smarthub 2 Need to return

I have SH2 and 3 black discs. No matter where these are placed I am constantly losing network connection. I have a large house with "proper" walls and do not get coverage everywhere. That wouldn't be an issue if I could keep important devices connected but I can't. I reported the fault which I cancelled because all appeared to be working but it wasn't. Reluctant for an engineer to come out to experience similar ie connection drops after he leaves.

I am quite techy and doubt this will ever work successfully so I need to go back to powerline. How do I get rid of this hardware that I am paying extra for? It is truly not fit for purpose. Any help is greatly appreciated.

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9 REPLIES 9
gg30340
Distinguished Sage
Distinguished Sage

on ‎03-10-2019 20h11

1,484 Views
Message 2 of 10

Re: Smarthub 2 Need to return

Have you established that it is the wireless signal that is dropping out or could it be that your actual broadband signal to your Smarthub is dropping. If it is the later it would follow that the wireless signal from the discs would also drop out and it would tend to point to a line fault.

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pippincp
Distinguished Sage

on ‎03-10-2019 20h20

1,476 Views
Message 3 of 10

Re: Smarthub 2 Need to return

I doubt very much you are paying extra for the discs. You may be paying extra for a plus product which will supply up to 3 discs free but has other benefits.

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Pugs57
Beginner

on ‎03-10-2019 20h34

1,469 Views
Message 4 of 10

Re: Smarthub 2 Need to return

My Fibre connection is perfect. No drop outs with SH1 or 2. The issue is wireless signal dropping out.
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Pugs57
Beginner

on ‎03-10-2019 20h38

1,461 Views
Message 5 of 10

Re: Smarthub 2 Need to return

There's not a lot of point in having other benefits if the thing does not work. How would you feel if you had a newly purchased car that couldn't move and you were told "well, your windscreen wipers work OK?"
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pippincp
Distinguished Sage

on ‎03-10-2019 20h43

1,456 Views
Message 6 of 10

Re: Smarthub 2 Need to return

But your product (fibre connection) is perfect. Its your freebie that you seem to be having a problem with.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎03-10-2019 20h46

1,450 Views
Message 7 of 10

Re: Smarthub 2 Need to return

The discs are not freebies.  As far as I can recall they are leased as part of the package. If you stop the package you have to return the discs.

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pippincp
Distinguished Sage

‎03-10-2019 20h50 - edited ‎03-10-2019 20h51

1,447 Views
Message 8 of 10

Re: Smarthub 2 Need to return

Thank you for the correction @gg30340  as this seems to be a networking problem perhaps more help will come from that forum thread.

@Pugs57 I've moved your post as I think you'll get more help here.

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Pugs57
Beginner

on ‎03-10-2019 20h55

1,435 Views
Message 9 of 10

Re: Smarthub 2 Need to return

Pardon? A freebie doesn't cost money. 

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Pugs57
Beginner

on ‎03-10-2019 20h57

1,387 Views
Message 10 of 10

Re: Smarthub 2 Need to return

Thanks for moving thread

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