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Aspiring Contributor
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Message 1 of 15

SmarttTalk Problem

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I have been trying to Edit my SmartTalk Account(s) for WEEKS now and after making changes and attempting to save the changes, I get the following message..

 

"We can't access your BT SmartTalk account.

We're sorry for any inconvenience, but this part of bt.com is currently down while we make a few planned improvements to your service. We'll be back up and running very soon."

 

This is beyond a joke! I understand BT is no longer promoting SmartTalk, it appears they are not SUPPORTING SmartTalk either!

 

I had a CHAT CALL and a Telephone Call for a total of one hour, with BT Support yesterday and they didn't have a clue..............Are BT Support on HERE?

 

All I want is one of my SmartTalk Accounts removed so I can re-subscribe with the same mobile number! It's not Rocket Science!

 

SmartTalk is one of the main reasons I went with BT, I was sold a PUP!

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: SmarttTalk Problem

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 15

Re: SmarttTalk Problem

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Hi @RayDay947 Welcome to the forum and sorry that this problem has not been rectified for you. 


We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Contributor
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Message 4 of 15

Re: SmartTalk Problem

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Thanks Keith!

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Aspiring Contributor
834 Views
Message 5 of 15

Re: SmarttTalk Problem

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Hi John,

 

BT Support in Mumbai has contacted me and doesn't appear to have a clue what they are doing!

 

Regards

 

Ray

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Distinguished Guru
826 Views
Message 6 of 15

Re: SmarttTalk Problem

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Thanks @RayDay947.

 

@JohnC2 will be back in touch with you on Monday as agreed.

 

DanielS

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Aspiring Contributor
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Message 7 of 15

Re: SmarttTalk Problem

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Hi DanielS,

Thanks...........
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Beginner
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Message 8 of 15

Re: SmarttTalk Problem

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Same issue - how do we solve this. Is this still supported?

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Distinguished Sage
Distinguished Sage
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Message 9 of 15

Re: SmarttTalk Problem

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Aspiring Contributor
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Message 10 of 15

Re: SmarttTalk Problem

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Hi John,

 

Thanks for all your Updates and Help, I am where I am with SmartTalk, thanks to YOU!

 

However, in my humble opinion................ BT is **bleep**E! They have screwed up both BT Cloud (I can't delete Files and Contacts and the Support from Mumbai is no help!) and BT SmartTalk! They admit they no longer promote BT SmartTalk! We are getting Ripped Off! What's NEXT!

 

and BT's Terms and Conditions absolve BT from everything but MURDER!

 

@RayDay947

 

 

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