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barnish
Aspiring Contributor
489 Views
Message 1 of 5

Smarttalk problem - other end cannot hear me

 

I'm trying to use the BT SmartTalk app on a Samsung Galaxy S4. Although I can make a call and hear the other person well, they cannot hear me. I have tried making a number of calls and it is always the same.

I also ran the connection test and it says "everything seems to be OK with your connection, account and the service"

The microphone is working fine when I make regaular cellular calls.

 

Does anyone have any suggestions what could be wrong?

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4 REPLIES 4
Dippu
Expert
481 Views
Message 2 of 5

Re: Smarttalk problem - other end cannot hear me

I had this problem initially on my iPhone 4s and it was due to Privacy settings for Microphone use. I enabled it and then it works fine. I'm not about Samsung menu though but perhaps there are equivalent settings
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barnish
Aspiring Contributor
478 Views
Message 3 of 5

Re: Smarttalk problem - other end cannot hear me

As it is Android I don't have that menu option.

I restarted the phone and that seemed to resolve the issue.

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Dippu
Expert
467 Views
Message 4 of 5

Re: Smarttalk problem - other end cannot hear me

That's good, at least it has worked.
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457 Views
Message 5 of 5

Re: Smarttalk problem - other end cannot hear me

What are your upload/download speeds with this issue?

Is it at one or every location when a call is initiated? 

AQ.
"Welcome to Royston Vasey - You'll never leave."

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