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Distinguished Sage
Distinguished Sage
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Message 1 of 12

Smarttalk

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I have been trying for over a week to manage my account but keep getting

We are currently processing a previous request
Please come back later

I now see other customers posting the same problem. As far a I am aware I do not have any previous request

Is there a problem with smarttalk when trying to manage the account


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Distinguished Sage
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Message 2 of 12

Re: Smarttalk

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same message again today Smiley Mad



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Guru
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Message 3 of 12

Re: Smarttalk

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Hi imjolly,

 

Is this the page you are trying to get to? If it is, it seems to be okay for me

snipit3.jpg

 


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
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Message 4 of 12

Re: Smarttalk

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That's the page. I see other post from customers having similar problems


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Message 5 of 12

Re: Smarttalk

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Strange. Do you just get an error message when trying to visit the page. Seems to be working okay for me in both IE11 and Chrome.

 

Here's the direct URL to see if it makes any difference: http://www.bt.com/appsconsumeraccount/secure/homeaway/manage.do


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Distinguished Sage
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Message 6 of 12

Re: Smarttalk

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makes no difference - hae tried IE11, chrome, firefox and safari and message exactly the same 

 

think I need a mod to sort it out



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Message 7 of 12

Re: Smarttalk

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I accessed it fine via my iPad but made a change to see if I can replicate your problem. It told me it would take 24 hrs (I think)


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Distinguished Sage
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Message 8 of 12

Re: Smarttalk

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thanks Stuart - I think that is normal is you make a change.  I have not made any changes for weeks and I have tried to access for over a week and keep getting the same message so appears I need BT help to sort it

 

the app still works ok as far as I know



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Message 9 of 12

Re: Smarttalk

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I can still access it. Just checked.


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Message 10 of 12

Re: Smarttalk

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All ok here.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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