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I know this is an old chestnut but I've just joined BT and the smarttalk app won't complete setup on my 'HTC ONE'. I've already escalated to techincal support who told me that it would take 5 days as my order hasn't been classed as 'complete'
That was around 3 weeks hence - trouble is that I don't have hours to waste to get an app working. Someone help please.