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Shaun2
Beginner

on ‎04-11-2020 13h53

1,173 Views
Message 1 of 4

So confused new BT customer

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I ordered BT for my new home which i moved into 2 days ago. I got a text message saying my internet is now active on 2nd. BUT my internet is not working, purple light on hub 2. 
Not only this issue, i have the problem of not knowing my telephone number. I did not get any email with any account information. Literally had to go onto my banking app to find my BT account number. But i cant register for a BT iD because i dont know my telephone number. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎04-11-2020 14h01

1,165 Views
Message 2 of 4

Re: So confused new BT customer

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@Shaun2 

Welcome to this user forum.

Plug a phone into your phone socket, and dial 17070, that will speak your phone number.

Anonymous
Not applicable

‎04-11-2020 14h02 - edited ‎04-11-2020 14h03

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Message 3 of 4

Re: So confused new BT customer

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If you have a working phone line, you can identify your number by dialling 17070.

Edit. Sorry, keith just beat me to it

imjolly
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Distinguished Sage

on ‎04-11-2020 14h38

1,143 Views
Message 4 of 4

Re: So confused new BT customer

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is it a 'new build' and if so do you have something like this

ONT fttp_small_ont_2019.jpg



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