cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,190 Views
Message 1 of 4

So confused new BT customer

Go to solution

I ordered BT for my new home which i moved into 2 days ago. I got a text message saying my internet is now active on 2nd. BUT my internet is not working, purple light on hub 2. 
Not only this issue, i have the problem of not knowing my telephone number. I did not get any email with any account information. Literally had to go onto my banking app to find my BT account number. But i cant register for a BT iD because i dont know my telephone number. 

0 Ratings
3 REPLIES 3
1,182 Views
Message 2 of 4

Re: So confused new BT customer

Go to solution

@Shaun2 

Welcome to this user forum.

Plug a phone into your phone socket, and dial 17070, that will speak your phone number.

Anonymous
Not applicable
1,179 Views
Message 3 of 4

Re: So confused new BT customer

Go to solution

If you have a working phone line, you can identify your number by dialling 17070.

Edit. Sorry, keith just beat me to it

1,160 Views
Message 4 of 4

Re: So confused new BT customer

Go to solution

is it a 'new build' and if so do you have something like this

ONT fttp_small_ont_2019.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings