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Wizen
Aspiring Expert
965 Views
Message 1 of 53

So my upgrade went through, but my speed is the same, despite much higher "attainable rates"

I'm around 250m from a small FTTC cabinet. On 40/10 I was on the full 38.72 profile for download for the past 6 months straight, and the full 10000 upload. My Huawei modem suggests that my max attainable rate is around 67Mbps, and my max upload is around 22Mbps. And the BT speed checker estimated my new speed at around 60Mbps. This led me to believe that upgrading was a good idea.

 

This morning I discovered that my downstream profile is still 38.72Mbps, but my upstream profile has jumped to 20,000. So the upgrade has gone through, but my downstream profile hasn't changed at all.

 

Is it worth performing a modem reset? My modem has been on for 6 months without a reboot, so would it be worth resetting to see if that jogs the IP profile up on the downstream? Or is there anything else I should try?

 

Yesterday before the upgrade:

 

Now:

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52 REPLIES 52
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Message 2 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

No harm in rebooting the modem just don't keep doing it!

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Annie_UK
Contributor
932 Views
Message 3 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

I had the same this morning, the upload speed increased but the download was the same as yesterday until I rebooted the modem then the downoad speed increased 🙂

Annie

BT Halo 2 (71Mb Down / 19Mb UP)
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rickydg
Aspiring Expert
930 Views
Message 4 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

So put my order through yesterday, this is before;

 

 

This is after;

 

 

Bit lame 😞

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Wizen
Aspiring Expert
918 Views
Message 5 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

EXCELLENT NEWS!

 

The reboot worked. I'm now getting over 70Mbps download and 16Mbps upload.

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913 Views
Message 6 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

Good. I will add "reboot the modem" to the standard reply.

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rickydg
Aspiring Expert
903 Views
Message 7 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates


@Infinitechris wrote:

Good. I will add "reboot the modem" to the standard reply.


I rebooted, and it made no difference 😞

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punbros
Aspiring Contributor
893 Views
Message 8 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

same here... rebooted but still no difference
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Distinguished Sage
890 Views
Message 9 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

Try using www.speedtest.bbmax.co.uk

I posted yesterday that speedtest.net is dubious depending on the server you use.
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Message 10 of 53

Re: So my upgrade went through, but my speed is the same, despite much higher "attainable rates

Rickydg what estimate were you given? Something has happened as the upload is over 10Mb/s. Can you get your IP profile from the BT speedtester - you may have to be patient as the poor old thing is having a bad morning in my area. 

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