So got fed up with waiting for BT to fix the problem and was keen to seen attainable rates of line, so I've unlocked my modem, which was nice and simple. Screenshot below;
Just to clarify (not sure if I've got this right) Low SnR is bad??
My upgrade was supposedly completed this morning, but there's no increase in speed and my IP profile is still set to 12 -37Mbps (even after a reboot of hub and modem).
If I try to order a totally new service the test during that says the maximum I'll ever achieve is 36Mbps.
So basically this whole "offer" is a con-trick to get people to tie themselves into another 18 months of contract and to make them believe that BT can match what VirginMedia can do. I smell Bullsh*t
I tried logging a fault call to find out why my profile hasn't changed and I got some impossibly difficult message to understand (from India) on the answer phone implying that my order was to move to Option 2 (Unlimited) when that's was I was always on.
Not sure how to take this forward now :0(
Was estimated 57.8 down 20 up. Seem to be getting much closer to the 20 up since unlocking OR modem, was getting 10 previously.
A low SNR is what you want for faster speeds.
If your line is noisy then the SNR is increased to protect the connection at the sacrifice of some speed.
What speeds you expecting?
Yeah, noticed that the attainable rate fluctuates a little. Will be interesting to see by how much over time.
Your attainable is 52 so either the estimator is a little off or there's a slight fault on your line. Problem is it could be so slight it'll probably not be picked up by the engineers testing kit.
Webby. You're talking through your trousers . If they'd done the upgrade properly my profile would have a higher max, but it doesn't.
I was happy with the speed I had before but now I DON'T have an updated profile, and I DON'T have even 1 kbps faster than I had before, but I DO have a contract I'm tied into for 18 months.
Cut it whatever way you want that's NOT good customer service.
If the profile had change but I wasn't getting anything better then I'd take it on the chin, but it hasn't, and judging by a lot of the posts in this thread there's a lot of other people who have seen no improvement at all either.