I'm a technical person i.e. I have a decent understanding IP.
Recently switched over from 3 providers to one (Sky-TV, Virgin-Broadband, TalkTalk-telephone).
I tried to ensure a little overlap on Broadband to avoid down-time, so had BT installation done on Dec 15th or so.
Very smooth install. Good engineer. Though there was a problem with Freeview - apparently, no signal coming out of the wall socket. Got the premium channels like BT sport and Sky Sport working on the box (through existing Virgin ISP & Zyxel powerline adapters), and tested BT throughput was c 76MBps down and 20Mbps up, and left it at that.
When Virgin & Sky cut-off around 12 days ago, we tried using the BT TV, bit it produced an error on the sports channels (and other channels) of IPC6023.
I reckon connectivity is fine to the box - light goes blue, BT Vision speed test passes, and trailers for movies run promptly.
BT sent out a third-party engineer. Nice enough, but not nearly as confident or knowledgeable as BT engineer for installation. Confirmed that Internet connectivity looked fine.
This has been escalated to Networking Wholesale team or some such nonsense, and I get daily calls from "techies", mostly from Milton Keynes, that tell me nothing useful, other that we should get it working in a few days.
I've tried a DNS manual setting on the YouView+ Ultra HD box as well as resetting the box to factory (soft and hard reset) settings to no avail.
I can’t get BT sports on my phone either (in the hope of casting to a big-screen): Tells me I need BT TV Everywhere package. Used to work before I became a BT TV & Broadband customer!
I have two accounts on my one BT ID. I was a BT Sport customer on Sky (though I paid BT direct) - not sure if that is an issue or a red-herring.
Any help appreciated. I'm pulling my hair out with nearly 2 weeks without TV. Could wreck my marriage.
Thanks, in advance!
Welcome to the community forum.
Can you try connecting the UHD box directly to the Home Hub with an ethernet cable rather than powerline adapters? This will help to rule out a problem with the Powerline adapters.
With regards to the BT TV Everywhere app, you should have this on your UHD package. If you have two account linked to your MY BT this could be causing issues. I'll be able to take a look at this for you.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Actually I did this: router (and master Junction box) is upstairs, so used a different tv as I did not have a cat cable long enough to go down stairs and into lounge.
Not getting a smooth picture on UHD channel but HD is okay, with nearly acceptable lage in channel changes (feels more sluggish than Sky, understanably so (as its has to make a request for the stream up stream etc presumably, wheras Sky is broadcastingo Over The Air).
Re-positioned the powerline, so it was going through one less router (directly into smart/HH6) and its working fine in lounge over the old Zyzel poerline adapters.
BT sent me two passthrough pwerline adapters, which were alreay paired. they seem to interoperate with the Zyxels, though I guess they might be making a seperate "mesh" network.
I'll take you up on the everywhere issue. Thanks Paddy. 🙂
You can only have one powerline type adapter running on your mains wiring, that will be the master. All others must be slaved off that master unit, provided they are compatible, which in your case, they are not.
Thanks for taking my call today, nice speaking with you. As dicsussed, hopefully this will be sorted tomorow but if you're still having problems post back and I'll be happy to step in.
I still have problems, ever since I ordered BT.
Order date 28/11/2016
Order number ***EDITED***
Switchover & installation date was 14h December.
BT Phoneline (ex-Directory), BT bill paper-free, Unlimited BT Infinity 1 + Calls with engineer installation.
Estimated maximum download connection speed will be between 54-55 Mbps
Estimated maximum upload connection speed will be between 9-10 Mbps
Phone & Broadband
9. I'm not sure I get the speeds I'm supposed to
10. I was overcharged - Charges for BT Sport were made despite my becoming a BT Broadband customer.
11. I've just received a letter dated February 2017 saying prices are increasing on 2 April - this also means I am entitled to leave the BT contract. The change is incomprehensible.
I believe these actions are necessary to rectify the current situation:
I would like to seek full resolution of my complaints: