I switched back to BT Broadband on 8 May, due to the fact they offered truly unlimited, no throttles, no fair use policy.
They sent me a Home Hub 3 and everything was fine. I then bought a Home Hub 4 from them, and everything was still fine.
Then, about 10 days ago, my internet started going unbearably slow. I mean unusable slow. Web pages taking 30 or 40 seconds to load on Mac, App Store on iPhone not opening at all, PlayStation 3 taking 3 or 4 minutes to sign in, etc.
I tried a different RJ11 cable, tried a different micro filter, tried switching back to Home Hub 3, tried plugging router directly into main phone socket with all other equipment disconnected, etc, to no avail. I've also tried during the night, 1st thing in morning, during the day, etc, all the same.
Contacted BT who sent me a link to a speed test, and it came back with 0.8mbps download and 0 (yes, zero) mbps upload. I sent this to BT who phoned me today, and basically asked me to do all the things I've already done. They then left me an answering machine message saying they apologise for any inconvenience caused but they can't increase my speeds at this time!
Do I have any way of getting out of the 12 month contract, as this is, like I said, basically unusable. I'd like to stay with BT as I love the extras, etc, and would gladly stay if they could fix it.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
is it possible to connect the HH3 as the HH4 gives very little stats information. then in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks. I'll try the HH3 again later when I get home. For what it's worth the HH4 reports:
|Connection time:||1 days, 22:57:39|
I had my girlfriend try the quiet line test, and it was indeed quiet. That speed test runs fine on my Mac, and I ran it before at the request of the BT call centre rep and got 0.8mbps down and 0 (yes zero) up.
I also have no test socket, my main socket is just a solid faceplate with 1 socket. I've tried all tests with my Hub plugged straight into it via microfilter and all other telephone devices in the house disconnected.
I also went to:
and it came up with:
"Telephone Number 0143681xxxx on Exchange GARELOCHHEAD is served by Cabinet 1
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Mar-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest."
Here's the HH3 stats:
|Connection time:||0 day, 00:02:54|
|Modulation:||G.992.1 Annex A|
|Noise margin (Down/Up):||10.9 dB / 25.0 dB|
|Line attenuation (Down/Up):||14.5 dB / 8.0 dB|
|Output power (Down/Up):||19.8 dBm / 12.1 dBm|
|FEC Events (Down/Up):||0 / 0|
|CRC Events (Down/Up):||0 / 0|
I just re-ran the speed test and it shows 5mbps download and 0.07 upload now but there is NO WAY I'm getting 5mbps download just now - it's taking 20 to 30 seconds just to load text-based web pages!
Further diagnostics button gives:
1. Best Effort Test: -provides background information.
|0 Mbps||7.15 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 5.24 Mbps|
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps