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Distinguished Guru
464 Views
Message 1 of 21

So the outage wasn't nationwide then?

Very brief

 

23:10 - Downloading updated drivers

23:20 - No activity

23:21 - NO web sites loading

23:45 - No sites loading

23:45 - Power cycled the hub

23:47 - After the BB light finished playing "lets all have a disco" BB back

23:55 - No sites loading

23:56 - Called the help desk number, presented with an automated service message - BB down FROM midnight till 6am

23:?? - Spoke with an advisor

00:10? - A few checks here and there (by advisor) - he was told maintenance

00:20 - Gave up

 

Throughout the night BB dropped 3 more times

 

07:45 - No sites loading

07:50 - Power cycle and as you can see, it's all back

 

But what happened?

Me is still on me upto 8mb connection....

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20 REPLIES 20
gobbybobby
Contributor
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Message 2 of 21

Re: So the outage wasn't nationwide then?

Sounds broken to me, post your Router stats here.  (Navigate to bthomehub, click settings,put in your router password or create one if u not done that yet,  click advanced settings, broadband, then ADSL.)

 

They look like this,

 

Connection Information
Line stateConnected
Connection time0 days, 17:24:04
Downstream1,536 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeFast
Noise margin (Down/Up)6.1 dB / 10.0 dB
Line attenuation (Down/Up)65.6 dB / 31.5 dB
Output power (Down/Up)2.3 dBm / 1.0 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 1
CRC Errors (Down/Up)3850 / 166
HEC Errors (Down/Up)776 / 0
Error Seconds (Local/Remote)3144 / 98
I am no expert. Correct me when I am wrong. Learning is good!
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Distinguished Guru
416 Views
Message 3 of 21

Re: So the outage wasn't nationwide then?

Hi gbSmiley Happy

 

Nah, stats are fine, they were good all night, hub reported a connection, but there wasn't one to the outside world.

 

I did very isolated in DSVille thoughSmiley Sad

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syops
Recognised Expert
399 Views
Message 4 of 21

Re: So the outage wasn't nationwide then?

I had functional broadband till after 0100. 🙂 couldn't say anymore than that 😛

 

edit: would this show it for dsville http://usertools.plus.net/exchanges/ ?

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Distinguished Guru
395 Views
Message 5 of 21

Re: So the outage wasn't nationwide then?

So after 0100, you were all tucked up in bed - Ahhh, bless you!Smiley Very Happy

 

I couldn't check lastnightSmiley Mad, but couldn't find owt today either (used your link already)

 

The BT service page..shows...nowt for moi - http://bt.custhelp.com/app/answers/detail/a_id/15036

 

 

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ttyrie
Recognised Expert
392 Views
Message 6 of 21

Re: So the outage wasn't nationwide then?

I thought BT were upgrading the network last night...

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Distinguished Sage
Distinguished Sage
388 Views
Message 7 of 21

Re: So the outage wasn't nationwide then?

I also lost connection at least once after 1am - luckily my connection has come back to exactly the same down speed which is most important for me as it maintains my profile



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Distinguished Guru
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Message 8 of 21

Re: So the outage wasn't nationwide then?

 


@ttyrie wrote:

I thought BT were upgrading the network last night...


 

 

Maybe they wereSmiley Surprised.....somewhereSmiley Indifferent

 

My ADSL stats remain unchangedSmiley Indifferent (twas the first thing I checked when I woke up - and just checked and they're as they were)

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syops
Recognised Expert
384 Views
Message 9 of 21

Re: So the outage wasn't nationwide then?

Mine connection hadn't dropped over night.

Seems like BT just don't like you DS 😉
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syops
Recognised Expert
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Message 10 of 21

Re: So the outage wasn't nationwide then?

Just checked my log though, time synchronization was unavailable from 0629 - 0936. No other events during this.
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