Sold FTTP when I asked for FTTC! Irreversible installation on a Listed Building!?

[bethskidmore]

Just bought a new house and ordered FTTC over the phone, got BT to confirm many times that it would be FTTC not FTTP. 

Received my hub in the post today, spoke to the BT team by chat and phone and... turns out it was FTTP after all. 

They say an engineer has already visited to do work external to the property and another second visit is scheduled. Can anyone explain what work would have happened during the first visit please? No one working for BT had any idea. The reason I need to know is my house is a Listed Building... FTTP is not allowed. Any cables run underground in preparation are not allowed. Even ordering FTTP can be an offence. I am worried the first engineer started some prohibited work, maybe laying cables underground up to the property? Our next door neighbours have FTTP. 

[NigelB72]

They can run FTTP using overhead cables via the regular pole network up to the property

[bethskidmore]

Thanks for the taking the time to reply. BT have said my property is only accessible by underground cables, so thankfully I don’t think they have run anything overhead 👍🏻

[bethskidmore]

Thanks for the taking the time to reply. BT have said my property is only accessible by underground cables. Regardless, I don’t want FTTP

[pippincp]

If your property is only accessable by underground are you sure the ducting isn't already there?

[Starwire]

Who said FTTP isn’t allowed to be put in a Listed Building?

I’ve put FTTP in at least 2 dozen Grade 2 Listed Buildings and a few Grade 1 Listed Buildings, one of which was a very big and very old Castle. 

[garybs29]

Quite simply as well if FTTP is available then that's all that's available to order they won't be able to give you FTTC

[bethskidmore]

Thanks for your help. I’ve got no idea! I just want to know what likely happened during the first visit. If it was already there then there’s nothing I can do about that

[bethskidmore]

That’s a good question. It was my local council’s Listed Building Conservation Officer. Every council has different rules I suppose. Mine needs an application before they can consider FTTP. That is minimum 8 weeks for an answer, more likely a few months. I need broadband ASAP to work from home so FTTC seemed like a good compromise between faster speeds and not needing any Listed approval. I just want to know what likely happened during the first FTTP Engineer visit (that was mistakenly ordered for me!)

[bethskidmore]

Good point however I have spoken to a few teams as they’ve passed me around over the phone and they all confirm that (unusually) my property can have FTTC and FTTP. I was so clear in ordering FTTC but human mistakes happen and FTTP was arranged. I just want to know what likely happened during the first FTTP visit.