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umar2131
Contributor
977 Views
Message 1 of 25

Some joy

Hi everyone just had my BT Infinity line installed today and I know there are quite a few posts about dodgy engineers missing their appointments, coming late and installing incorrectly, can I just say my installation was very smooth and the engineer was acutally very kind. My initial speedtests are as expected however I cannot give a fair review until 10 days which I shall do after. Its not all doom and gloom and I just want to say thanks so far for everything and hope it continues. Smiley Happy 

24 REPLIES 24
john46
Distinguished Sage
924 Views
Message 2 of 25

Re: Some joy

glad all went ok nice to see a positive post 😉
0 Ratings
magpie03
Expert
898 Views
Message 3 of 25

Re: Some joy

I would also like to say my install of infinity went great. Engineer was very helpful and was explaining everything as he went along. My estimate speed was around 56Mbps and I'm currently getting 40Mbps but was told this could change over the 10 days!
Anyway I'm pleased with the service I have
0 Ratings
ryant704
Guru
872 Views
Message 4 of 25

Re: Some joy

Personally, I've never seen a first install rise from the Sync speed but it may.

If this helped you please click the Star beside my name.

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magpie03
Expert
844 Views
Message 5 of 25

Re: Some joy

Yeah I thought the same but I'm happy with what I have at the minute.

 

It's all good Smiley Happy

0 Ratings
umar2131
Contributor
781 Views
Message 6 of 25

Re: Some joy

Now that the 10 days have passed I have to say I am very impressed with BT's service and that FTTP is definitely where the future of broadband here in the UK. The main issues I had with Virgin were ping spikes throughout the day which meant I couldn't game online however with BT it is the complete opposite and my line is solid. ( http://www.pingtest.net/result/77281334.png ) I am also very happy with my download and upload speed however there are a few issues that I would like to mention. The HH3 isn't the greatest piece of kit I've ever used but it is good enough for everyday use. My two gripes are that the settings are very limited as you can't change much and it blocks ping requests so I can't set up a thinkbroadband graph to monitor my ping 24/7. There is only one gigabit port on the back of the hub where it would've been nice to have a few however I do have a gigabit switch which I use. These two "issues" aren't the end of the world nad probably won't affect many users but everything else I am perfectly happy with and I hope it stays the same. 

 

On a side note I find that no matter which speedtest website I use I always seem to get intermittent results, on speedtest.net none of the main servers in the UK seem to go over 150mb for me and the ping is around 40, the Amsterdam BETA server is a lot more reliable however I only hit around 250mb. On speedtester.bt.com

this is an average result:  

 

Download speedachieved during the test was - 151.53 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-319.25 Mbps .
 Additional Information:
 IP Profile for your line is - 319.25 Mbps

 

With usual pings of 40ms+. However when doing manual download tests (downloading 4 large files at once, adding the results, multiplying by 8 then adding 10% for background data) I do get speeds a lot closer to 300mb and when downloading a game on steam I have managed to peak at around 36mb/sec. I know that my ping is not 40ms+ as I can ping to bbc.co.uk and youtube.com at a very constant ping of 4ms.

 

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=5ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241

 

Pinging youtube.com [173.194.41.129] with 32 bytes of data:
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52

 

I do believe that my ping is very stable and very low and that my speed is around 300mb give or take, I can understand the speedtest.net servers varying in results but surely BT's own speedtester should be more accurate? As far as I'm aware there aren't any drawbacks from FTTP in terms of distance from exchange and bottlenecks so surely all speedtests and pings should have a fairly low standard deviation?

 

Anywho if you've made it this far thank you for reading this and I'll just mention again these aren't really complaints just questions and once again I am more than happy that I switched to BT Smiley Happy

 

 

0 Ratings
Optmeph
Contributor
775 Views
Message 7 of 25

Re: Some joy

... You're currently 100 times faster than me Smiley Surprised

 

Good to hear someone's getting along fine though.

0 Ratings
ryant704
Guru
727 Views
Message 8 of 25

Re: Some joy


@umar2131 wrote:

Now that the 10 days have passed I have to say I am very impressed with BT's service and that FTTP is definitely where the future of broadband here in the UK. The main issues I had with Virgin were ping spikes throughout the day which meant I couldn't game online however with BT it is the complete opposite and my line is solid. ( http://www.pingtest.net/result/77281334.png ) I am also very happy with my download and upload speed however there are a few issues that I would like to mention. The HH3 isn't the greatest piece of kit I've ever used but it is good enough for everyday use. My two gripes are that the settings are very limited as you can't change much and it blocks ping requests so I can't set up a thinkbroadband graph to monitor my ping 24/7. There is only one gigabit port on the back of the hub where it would've been nice to have a few however I do have a gigabit switch which I use. These two "issues" aren't the end of the world nad probably won't affect many users but everything else I am perfectly happy with and I hope it stays the same. 

 

On a side note I find that no matter which speedtest website I use I always seem to get intermittent results, on speedtest.net none of the main servers in the UK seem to go over 150mb for me and the ping is around 40, the Amsterdam BETA server is a lot more reliable however I only hit around 250mb. On speedtester.bt.com

this is an average result:  

 

Download speedachieved during the test was - 151.53 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-319.25 Mbps .
 Additional Information:
 IP Profile for your line is - 319.25 Mbps

 

With usual pings of 40ms+. However when doing manual download tests (downloading 4 large files at once, adding the results, multiplying by 8 then adding 10% for background data) I do get speeds a lot closer to 300mb and when downloading a game on steam I have managed to peak at around 36mb/sec. I know that my ping is not 40ms+ as I can ping to bbc.co.uk and youtube.com at a very constant ping of 4ms.

 

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=5ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241
Reply from 212.58.241.131: bytes=32 time=4ms TTL=241

 

Pinging youtube.com [173.194.41.129] with 32 bytes of data:
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52
Reply from 173.194.41.129: bytes=32 time=4ms TTL=52

 

I do believe that my ping is very stable and very low and that my speed is around 300mb give or take, I can understand the speedtest.net servers varying in results but surely BT's own speedtester should be more accurate? As far as I'm aware there aren't any drawbacks from FTTP in terms of distance from exchange and bottlenecks so surely all speedtests and pings should have a fairly low standard deviation?

 

Anywho if you've made it this far thank you for reading this and I'll just mention again these aren't really complaints just questions and once again I am more than happy that I switched to BT Smiley Happy

 

 


What FTTP service are you on, because If i was 330 I wouldn't be happy or even 160 for that matter.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
umar2131
Contributor
718 Views
Message 9 of 25

Re: Some joy

As you can see my IP profile is 320mb so I'm on 330, again I don't see where faults can occur ok FTTP so why so my speed test results vary so much and why does BT's speed test give me a high ping?
0 Ratings
ryant704
Guru
714 Views
Message 10 of 25

Re: Some joy

The BT Speedtester is awful for ping, disregard it. I have ever since I've used it the ping flucutions are huge showing from 20ms to 80 when no bandwidth is being used, all other sites I ping and used speedtest and pingtest. The tests report the same ping, the BT Speedtester one is awful and should be removed.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings