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tob7y
Beginner
8,362 Views
Message 1 of 5

Someone PLEASE help - error VC011

Hi,

 

I have been having major issues with my BT sport account recently and currently cannot use it - complete waste of money actually having it at present.

 

I get the VC011 error messages when i try to play back video (live and catch up). 

 

I get the error message on my ipad, iphone and also my Dell laptop. 

 

The app has been deleted and re installed but nothing. 

 

Any advice would be highly appreciated. 

 

Thansk in advance. 

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4 REPLIES 4
PaddyB
Moderator
Moderator
8,338 Views
Message 2 of 5

Re: Someone PLEASE help - error VC011

Hi Tob7y,

 

Welcome to the community forum and thank you for posting.

 

I am sorry you are having problems watching BT Sport online. If you take a look at Errors on the BT Sport App, you will find a few suggestions that might help. Give that link a go and let me know how you get on?

 

Thanks

 

PaddyB

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tob7y
Beginner
8,305 Views
Message 3 of 5

Re: Someone PLEASE help - error VC011

Hi PaddyB,

 

Thanks for reposnding. 

 

I have looked at all the suggestions and nothing helps. 

 

I have deleted the appa dn re-installed it on both my mobile (i-phoe 6) and also i-pad. I am also getting the same error on my PC (dell) as well.

 

What is strange though is that it is only happening when i am at home. 

 

when i try and watch in the office there is no error code dsiplyaed. 

 

Thanks in advance for your help.

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JohnC2
Moderator
Moderator
8,300 Views
Message 4 of 5

Re: Someone PLEASE help - error VC011

Hi @tob7y Thanks for trying @PaddyB suggestion and sorry it hasn't worked. 

 

We will be happy to try and fix this for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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olipool
Beginner
7,951 Views
Message 5 of 5

Re: Someone PLEASE help - error VC011

Did you get a reply to this?  I have the same issue and have jus tbeen told it's my own problem with my own mobile so I have to sort it out (even though I am on a very recent iphone with up to date iOS)

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