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Beginner
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Message 1 of 9

Someone has ordered BT Infinity on my Mother in Laws account!

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Hi There

Thankfully it is a long long time since i needed any help on the forum, so long ago in fact that I forgot my details.

 

Its good to see that the moderators are the same as they were very helpful last time in resolving my issues, so hopefully they can pick this up and assist here.

 

Today, somebody has ordered Infinity on my Mother in Laws account number. Upon seeing the e-mail she called up and got through to the Indian call centre who totally failed to understand the issue of a potentially fraudulent request. He advised that it was her husband who had ordered it, which was impossible as he has passed away recently. following a prolonged conversation she is totally in the dark as to whether this has actually been cancelled or not now!

 

Is there a UK number we can call? or can one of those helpful Moderators get in touch.

 

I appreciate that I may not be able to act fully on her behalf, but if we can just get whatever it is stopped until it can be sorted.

 

Thanks in advance

 

Steve

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8 REPLIES 8
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Moderator
Moderator
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Message 2 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi @brackleysteve,

 

welcome back to the forum.

 

I'll be able to take a look at your Mother In Law's account to see if that order has been canceled. Please can you send me in the details using the "Contact the Mods" link found in my profile?

 

Thanks

 

PaddyB

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Beginner
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Message 3 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Thank you for your usual quick response.

 

I have used her telephone number in the form as I dont have her account number.

 

All the other details are mine.

 

Many thanks

 

Steve

 

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Beginner
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Message 4 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi Paddy

Sorry, but for some reason I have had to re-register for the forum as it would not let me log in, or send me a password link. 

 

John tried to contact me regards this, but I was away on holiday. If you could e-mail me again I have all the account details that were requested. 

 

Best regards 

 

Steve 

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Moderator
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Message 5 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi @barlottisteve,

 

I can see that John sent you an email on the 29th, if you reply to that email. John will get back in touch to discuss you case.

 

Thanks

 

PaddyB

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Beginner
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Message 6 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi Paddy

As I was on holiday, and that e-mail appears to be no longer available, I cannot respond to it! Can toy get him to resend it.

 

Cheers

Steve

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Beginner
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Message 7 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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*You*

 

Doh

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Distinguished Guru
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Message 8 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi @barlottisteve,

 

I've had the email sent to you again. You should be able to reply to it now Smiley Happy

 

Thanks

 

DanielS

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Moderator
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Message 9 of 9

Re: Someone has ordered BT Infinity on my Mother in Laws account!

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Hi @brackleysteve Thanks for taking my call yesterday and we were able to confirm the cancellation of the order was completed.

 

cheers

John

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