I've had an email and a text this morning from BT informing me that someone wants to take over my line. As I find this quite worrying because I don't want anyone to take over my line I phoned customer services to stop it from happening and find out how it came about?
The individual I spoke to has informed technical that this is not going ahead however he could not give me an answer as to how it happened in the first place? Could someone enlighten me please? All I got was "are you moving home?", no I'm not, "the customer asked for the change" when I explained to him that I am the customer / bill payer / only person who deals with our BT account, I'm not moving home and I haven't asked for the change, especially as I have just taken out another 12 month contract, all he could was repeat himself which has left me very frustrated!
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Like john has said this most likely happened due to another customer giving their provider incorrect address details that resulted in a take over order being placed against you line. Do you have any new neighbours?
BT are obligated to accept the order but we will always contact the current customer to let them know that this has happened to give you an opportunity to cancel the order if its not correct. We don't have access to who placed the order or why and I'm sorry you were left frustrated when you asked for an explanation.
Did the adviser you spoke with arrange for the order to be cancelled?
This has just happened to me also, I would dearly like to know which company is trying this on, it does seem to be happening quite a lot. If I missed the email or it was spammed would my service terminate at the given date and would someone else send me a bill for a new service ??
Yes I contacted BT who sent the email and cancelled the order, even though I haven't made one ??
Thanks for the reply, it just seems wrong that this can be done without my knowledge.