Something has changed with BT Infinity FTTC. High Ping spikes when streaming video

[xero]

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@Matt-Swrote:

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@CAI_007wrote:

So it looks like Matt has managed to get my connection going through a slightly different route through the BT network. 

This is a new traceroute below, while the GF is watching netflix. I also played a full match of Dota while she was streaming.

5 less hops too. Much more stable connection:

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Glad to hear that the connection is looking more stable now. 

Are you happy that this fault is now resolved or would you like to leave the case open and test the connection again in a week or so?

Matt

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Not to hijack the thread or anything but any chance you could try working your magic on my connection? I have the same problem as OP.

[JohnC2]

Hi @xero  sorry that you are experiencing a problem with ping. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you with this.
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

[thequila]

I have the same problem as OP. Played Dota last night while my wifi watching netflix and had ping spikes every 20-30 sec. I have pingplotter screenshot ready to post here tonight but if there is any chance to look at my connection too Matt?

[Matt-S]

Hi @thequila 

Welcome back to the Community. 

Yeah, we cant take a look into this issue for you. 

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

[Reckless11]

@Matt-S @JohnC2 

Any chance either of you two could take a look at the same issue for me?

I've just been offered a competitive gaming contract starting in November, but for months now my connection has become virtually unusable before midnight, and certainly not usable when others are on the same connection.

As with an earlier user, its unusable when others are simply watching a video on Youtube, despite me having a router with perfect QOS setup internally.

It's getting to the point now that unless I can get something changed soon, I need to change my ISP to one which is more reliable with latency issues. I know a couple of Gamers/Streamers/Youtubers that have actually received help with their connection with BT and they actually advised me to contact you guys on here. (I can inform you who they are if I need to).

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
ARCHER_VR400 10.0.0.1 1 6ms 1ms 0% 22 / 22 0ms / 11ms
* Unknown Host * 172.16.17.59 2 114ms 100% 0 / 21
* Unknown Host * 31.55.186.181 3 9ms 33ms 0% 21 / 21 9ms / 107ms
* Unknown Host * 31.55.186.188 4 9ms 23ms 0% 21 / 21 9ms / 122ms
core3-hu0-6-0-3.faraday.ukcore.bt195.99.127.194 5 10ms 13ms 0% 21 / 21 8ms / 62ms
* Unknown Host * 109.159.252.78 6 61ms 15ms 0% 21 / 21 10ms / 61ms
* Unknown Host * 109.159.253.75 7 99ms 20ms 0% 21 / 21 11ms / 99ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 108.170.232.98 9 68ms 100% 0 / 21
* Unknown Host * 108.170.246.176 10 34ms 100% 0 / 21
* Unknown Host * 64.233.175.113 11 123ms 100% 0 / 21
* Unknown Host * 209.85.250.90 12 13ms 100% 0 / 21
* Unknown Host * 74.125.242.97 13 18ms 100% 0 / 21
* Unknown Host * 172.253.71.191 14 12ms 100% 0 / 21
mil04s24-in-f46.1e100.net 216.58.205.46 15 52ms 29ms 0% 21 / 21 11ms / 92ms

As you can see, the latency issues begin the second I enter BT's Network.

As with the User on the first page, I too take 15 hops to get to the same end destination......

Whereas his problem was fixed by yourselves when the hops were reduced.

[Reckless11]

Ping when Idle

Ping with Stream on

@Matt-S @JohnC2 

Even with properly setup QOS on a 3rd party router there is 0 difference.

As you can see with the Ping on my Router, there is only a negligible 3ms difference..........

But the second it hits the BT Network, the connection is completely unusable, no matter how much I limit the streaming device through QOS.

[StuartH]

Hi @Reckless11 

Thanks for posting.

I've sent you a private message asking for the details we need to look into this for you.

Thanks

Stuart

[T7i]

Could someone also take a look at my connection, please?

While streaming 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=54ms TTL=53
Reply from 8.8.8.8: bytes=32 time=113ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=121ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=74ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=122ms TTL=53
Reply from 8.8.8.8: bytes=32 time=34ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=116ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=125ms TTL=53
Reply from 8.8.8.8: bytes=32 time=170ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=56ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53

While idle

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=9ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53
Reply from 8.8.8.8: bytes=32 time=10ms TTL=53

thank you in advance

[Eddzster]

Hi

My ping is horrendous lately and updating games online goes from 0 to 37mbps. 14hrs to update 13.56GB.

Help please before I smash something 😨

Cheers