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thombw8
Beginner
2,744 Views
Message 1 of 3

Sorry, the website ...... cannot be found

Having connected to the company via VPN some, but not all, of the "internal" web addresses are not found when I'm using my BT Broadband.  However, if I do the same when connected to my neighbour's ISP or my MiFi router they work fine.  I'm convinced it must be related to how BT resolves the addresses.  Any solution to the problem would be most welcome.

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2 REPLIES 2
abuser
Beginner
2,486 Views
Message 2 of 3

Re: Sorry, the website ...... cannot be found

Hi I am having the same problem and nobody seem to be willing to help. BT says that since this problem is accessing the vpn then it has nothing to do with them. But why i cando it through other providers? Did you manage to solve the problem?

 

Regards

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airgun
Aspiring Contributor
2,472 Views
Message 3 of 3

Re: Sorry, the website ...... cannot be found

This info. may be completely wrong but it may help.

 

Your problem sounds like it may be a DNS error

If you have any BT parental controls turned on try turning them off.

When conected via the VPN using BT try https://dnsleaktest.com/ to see which DNS servers you are using.

Try the same when connected to the VPN using your MiFi / Neighbours connection.

Can you connect to the internal website using the IP address.

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