cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gazpot0111645
Aspiring Contributor
761 Views
Message 1 of 5

Sorry there was a problem checking your details.

Hi,

 

When I go to run the broadband speed test on the BT website it says. Thought it was the website at first as it started doing this the other day.

 

Sorry there was a problem checking your details. Please check you have entered the correct telephone number and then press 'Start Test' again.

 

Then this:

 

Sorry, but we've not been able to match all of your details

You can continue and run our download speed test now, but please note that we will only be able to offer you a limited assessment on the meaning of your results.

 

Yet it will let me continue and do the test anyway. Any Ideas?

 

Thanks

0 Ratings
4 REPLIES 4
john46
Distinguished Sage
748 Views
Message 2 of 5

Re: Sorry there was a problem checking your details.

Can you please run this BT speedtest further diagnostic test this test appears after the first test completes and post back the results

http://speedtest.btwholesale.com/
0 Ratings
gazpot0111645
Aspiring Contributor
714 Views
Message 3 of 5

Re: Sorry there was a problem checking your details.

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 55.44 Mbps
  
0 Mbps57.38 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 55.44 Mbps
 For your connection, the acceptable range of speedsis 45.9 Mbps-57.38 Mbps .
 Additional Information:
 IP Profile for your line is - 57.38 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 8.5 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.5Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results.

0 Ratings
john46
Distinguished Sage
699 Views
Message 4 of 5

Re: Sorry there was a problem checking your details.

your test results look fine
0 Ratings
gazpot0111645
Aspiring Contributor
674 Views
Message 5 of 5

Re: Sorry there was a problem checking your details.

Speeds still continuing to drop and latency also increasing. Rang BT and they tested the line a believe there to be a fault. Engineer to be sent out Monday.

0 Ratings