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peterjriddle
Aspiring Contributor
5,013 Views
Message 71 of 166

Re: Sound Issues on BT TV Channels

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Yes it seems a problem but I am assured that BT tech people are trying to fix it. It’s strange we only get it happening on live sport.
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gomezz
Recognised Expert
5,000 Views
Message 72 of 166

Re: Sound Issues on BT TV Channels

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Even stranger that is only affects some users. My thinking is maybe there is an HDMI handshaking problem with the TV. Need to know what makes and models of TV people are using.
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Brispope
Aspiring Contributor
4,995 Views
Message 73 of 166

Re: Sound Issues on BT TV Channels

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This problem can be recreated without the TV if connected to AV receIver via HDMI or optical. My understanding is that the chips/processors in some youview boxes cannot cope with the faster speeds being rolled out
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captainkirk
Contributor
4,924 Views
Message 74 of 166

Re: Sound Issues on BT TV Channels

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Any news on this issue yet, I understand that it was being looked into and it was agreed that there was a problem not related to the user's set up but it seems to have gone very quiet.

 

Tracey

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peterjriddle
Aspiring Contributor
4,903 Views
Message 75 of 166

Re: Sound Issues on BT TV Channels

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It doesn’t seem to be a quick update to sort out sound drops on live BT sport they might be finding it harder to repair just for a few people. It has been mentioned a new updated box could be the fix
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StuartH
Moderator
Moderator
4,883 Views
Message 76 of 166

Re: Sound Issues on BT TV Channels

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Hi Captainkirk

 

Sorry I haven't been in touch. I've requested an update and will call you once I have something.

 

Thanks

 

Stuart

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Nobleicam
Aspiring Contributor
4,886 Views
Message 77 of 166

Re: Sound Issues on BT TV Channels

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Hi, If you look back, I was the person who originally started this particular thread.  After alot of back and forth, try this, try that etc, it finally came down to one thing.  A NEW BOX...  Problem sorted !  If you haven't been offered one yet, it might be worth a try.  Good Luck....

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captainkirk
Contributor
4,856 Views
Message 78 of 166

Re: Sound Issues on BT TV Channels

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Thanks Nobleicam, it seems as if that will be the solution I think - I saw another thread where someone had the same problem and the box had been replaced which also solved the issue for them.  Must be something to do with the hardware in the box.

 

Tracey

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captainkirk
Contributor
4,855 Views
Message 79 of 166

Re: Sound Issues on BT TV Channels

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Thanks Stuart, look forward to hearing from you

 

Tracey

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cooperman
Aspiring Expert
4,831 Views
Message 80 of 166

Re: Sound Issues on BT TV Channels

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Just to add, I have had a new box for just over a week now and the issue remains though the box has yet to update its software to 29.36 so that may make a difference, hopefully.

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