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sea2dog
Aspiring Expert
866 Views
Message 101 of 166

Re: Sound Issues on BT TV Channels

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I've only managed to order a new Humax box from BT, now I'm wondering if it is the router hub that's the issue instead of the YouView box?

Is it more likely to be the router hub?

It's an FTTP property.
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peterjriddle
Aspiring Contributor
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Message 102 of 166

Re: Sound Issues on BT TV Channels

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Can’t answer that as both of mine was replaced at the same time. I guess tech BT engineer would need to answer that.
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sea2dog
Aspiring Expert
855 Views
Message 103 of 166

Re: Sound Issues on BT TV Channels

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@aos101
Are you still experiencing the same issue?
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sea2dog
Aspiring Expert
853 Views
Message 104 of 166

Re: Sound Issues on BT TV Channels

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@peterjriddlewrote:
Can’t answer that as both of mine was replaced at the same time. I guess tech BT engineer would need to answer that.

They only ordered a new youview box because the normal broadband was working correctly, that was their explanation when I asked if getting a new router hub would help. 

However if the issue persists after installing a new youview box then I'll mention and ask for a new hub or engineer to be sent  

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aos101
Aspiring Contributor
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Message 105 of 166

Re: Sound Issues on BT TV Channels

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Yeah still getting the problem. I guess the silence from BT on here means they still haven't really got a grip on the problem?
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sea2dog
Aspiring Expert
827 Views
Message 106 of 166

Re: Sound Issues on BT TV Channels

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@cooperman
Did the software update make any difference?
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sea2dog
Aspiring Expert
822 Views
Message 107 of 166

Re: Sound Issues on BT TV Channels

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@Nobleicam
Hi, have the sound dropouts finally gone for good since you got the new youview box?
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sea2dog
Aspiring Expert
812 Views
Message 108 of 166

Re: Sound Issues on BT TV Channels

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@coopermanwrote:

Just to add, I have had a new box for just over a week now and the issue remains though the box has yet to update its software to 29.36 so that may make a difference, hopefully.


29.36, which part of the software information menu does this relate to? component software or Manufacturer software? 

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sea2dog
Aspiring Expert
812 Views
Message 109 of 166

Re: Sound Issues on BT TV Channels

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Isn't this sound issue which incidentally occurs not just with the BTSport channels be to do with the hubs incoming speed which the YouView box cannot cope with audio wise?
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sea2dog
Aspiring Expert
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Message 110 of 166

Re: Sound Issues on BT TV Channels

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Also I suppose one has to remember that not everyone has the same speed package, therefore those that either don't experience an issue at all or have had a new youview box could mean it's fixed for them because their BB speed isn't as fast as some other customers, just a thought though.
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