As of yesterday I now get a sharp 'beep' sound every time I skip backwards or forwards, or pause or start playing again. Also (while experimenting) when pressing the AD or Subtitles buttons. This happens with both broadcast aerial and internet channels.
Ok, silly me, while trying to solve this audio loss problem, I had inadvertently turned on audio feedback in settings! So, no more beeps now.
Pretty much coming to the same conclusion myself. I too often have failed or partial recordings along with missed series recordings which I have preset. Nothing more annoying than missing a part of a series that you're following. Along with the continuing saga of the FF/sound loss, the system is unfit for purpose in my view.
The sound loss after fast forward fix is due to rollout early August.
I will post on here when the build is available, at which point if you perform a manual software update check you will be guaranteed to get the fix at the earliest opportunity.
Apologies for the time it has taken for this fix to become available.
Many thanks for your very speedy response. Very much looking forward to being able to finally fix this very annoying problem.
............. just in case this August rollout doesn't fix the FF problem entirely, don’t forget that the 4k box doesnt have this problem........
.............. it does have other issues, but not the FF sound issues 🙂
Just to give you an update.
The fix was previously due to rollout early August, however, the rollout was suspended to allow time to investigate some unrelated technical issues with the build.
The next rollout should commence in the middle of September.
As before, I'll let you know the date on which you can perform a manual software update to ensure you pick up the build as early as possible in the rollout.
Once again, apologies for the continued delay in rolling out this fix and the inconvenience it's causing.
Yet another month has gone by and still no fix for this very irritating problem. What is the current plan for rolling out the promised update?.
Could you also confirm that this update will fix 2 related problems previously raised in these posts, namely (i) loss of sound when pausing a live BT Sports broadcast for a period of time - my post 132 refers; and (ii) when pressing the skip button to avoid fast forwarding, the recording can jump backwards instead of forwards - gomezz posts 92 and 145 refer.