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Aspiring Contributor
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Message 1 of 14

Speed Dropping Around 4.00pm

Hi

Having a problem with my Infinity 1 Broadband.

Speed during the day is great,but come around 4pm the speed jusy drops dramatically

Here are some pics to Show the problem...Screenshot 2016-05-03 09.49.04.jpgScreenshot 2016-05-03 14.15.07.jpgScreenshot 2016-05-03 21.00.07.jpgScreenshot 2016-05-04 13.37.06.jpg

Screenshot 2016-05-13 19.47.29.jpg

As you can see there is a problem 

How to i go about getting someone to look at this...

 

Thanks 

Ian

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13 REPLIES 13
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Speed Dropping Around 4.00pm

Looks like congestion. Which exchange are you on?



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Aspiring Contributor
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Message 3 of 14

Re: Speed Dropping Around 4.00pm

Hi

Im on the Halifax Exchange

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Contributor
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Message 4 of 14

Re: Speed Dropping Around 4.00pm

Something looks wrong on the router stats. Max attainable upload speed and attenuation. Im no expert but im sure someone will come along and let you know what it means
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Distinguished Sage
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Message 5 of 14

Re: Speed Dropping Around 4.00pm

Nothing wrong with the line stats at all. OP is on Infinity 1 40/10.

I suspect a congestion issue as mentioned above. Mods should be along soon however, can you please run the further diagnostics test on the btwholesale speedtester using an Ethernet connection.
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Distinguished Sage
Distinguished Sage
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Message 6 of 14

Re: Speed Dropping Around 4.00pm

There is no congestion reported for the Halifax exchange according to mods so see if they can find out why sped drop at peak times. Mods will post here with contact us link. 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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Moderator
Moderator
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Message 7 of 14

Re: Speed Dropping Around 4.00pm

Hi @nuggies5,

 

It'd be best if you spoke with one of the team here so we can go over everything with you. @imjolly is right about the Halifax exchange. There are no reported problems with it. That could point towards an issue with your line individually. You can reach us by clicking on my username and then on contact the mods. It takes us a couple of working days to pick it up but we will be in touch.

 

Thanks

 

DanielS

 

 

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Contributor
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Message 8 of 14

Re: Speed Dropping Around 4.00pm

So the upload data rate of 9999 and signal attenuation of 0.0 is normal? Legit question as i have no idea what signal attenuation is
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Aspiring Contributor
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Message 9 of 14

Re: Speed Dropping Around 4.00pm

My first thought was congestion for the simple reason my speed is great during the day, but terrible come evening,so i presume my internal wiring is okay.Never had a problem with speeds before ,just these last 5 weeks or so.

I have contacted the Mods,hope we can get this resolved

 

Thanks 

Ian

 

 

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Distinguished Sage
Distinguished Sage
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Message 10 of 14

Re: Speed Dropping Around 4.00pm


@yan101 wrote:
So the upload data rate of 9999 and signal attenuation of 0.0 is normal? Legit question as i have no idea what signal attenuation is

@nuggies5  Is on infinity 1 with 40/10mb connection. Hub 5b always shows 0 for signal attenuation firmware bug



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