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Alvadr
Beginner
506 Views
Message 1 of 10

Speed Problems for the past month

Hi Forum,

 

I have just once again got off the phone to BT trying to get to the bottom of why my speed keeps dropping down so slow.

 

I am constantly getting disconnects and speeds of about 0.1mbs even though my downstream usually around 7mbps. Sometimes I experiance these slow speeds for a few hours every now and again but there has been whole days before where I have been unable to access the internet.

 

BT are still looking into this, they keep saying that the engineers are looking into it but speaking to the staff in the call centers are obviously reading from a script and it is very difficult to get a straight answer out of them.

 

Please help

 

1) Here are the results of btspeedtester

Download  Speed
 0.21 Mbps
  
0 Mbps7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.21 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 6.37 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 0.81 Mbps
  
0 Mbps0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.81Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

 

2) Here is my router stats

Connection Information
Line state:Connected
Connection time:0 days, 01:20:33
Downstream:7.056 Mbps
Upstream:1.011 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.8 dB / 5.9 dB
Line attenuation (Down/Up):39.6 dB / 24.0 dB
Output power (Down/Up):20.3 dBm / 12.8 dBm
FEC Events (Down/Up):51750124 / 312
CRC Events (Down/Up):162132 / 43
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):945522 / 31
Error Seconds (Local/Remote):4096 / 6
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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
496 Views
Message 2 of 10

Re: Speed Problems for the past month

you have a very high number of crc/hec and errorsseconds for only 1+ hr connected.  this will probably be killing your download speed.  The error suggest noise on your connection

 

are you connected to the test or master socket?  do you have other sockets apart from the master?  have you tried the quiet line test 

 

    



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john46
Distinguished Sage
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Message 3 of 10

Re: Speed Problems for the past month

Hi Welcome to the forums

Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html


also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1

Can you also post the full results from BT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Alvadr
Beginner
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Message 4 of 10

Re: Speed Problems for the past month

I have been plugged into my test socket since last night and it seems to be working, however im not holding my breath as it has worked before then all of a sudden falls off again. Download speeds at the moment are about 5.7meg

 

Before I was plugged in the master socket when I did the previous tests. If it is the master socket that is broken how do I go about getting it fixed??

 

Thanks

Andrew

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Speed Problems for the past month

if it is the master then you can buy a new front plate or if you normally connect to the master then I would get an NTE2000 filtered faceplate which is better.  you no longer need filters on any other sockets but broadband will only work in the filtered faceplate.

 

have you removed the bellwire from terminal 3 on the back of the master faceplate and all your othet sockets 

bellwire removal



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john46
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Message 6 of 10

Re: Speed Problems for the past month

have you tried the quiet line test there should be no noise heard during the test
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Alvadr
Beginner
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Message 7 of 10

Re: Speed Problems for the past month

Right ok, its not the master socket or wiring as my connection as dropped again this evening. I was getting no connection at all and wouldnt open a single web page. These were my router stats before I restarted the router.

 

Line state:

Connected

Connection time:

1 days, 17:02:20

Downstream:

6.492 Mbps

Upstream:

1.002 Mbps

 

 

ADSL Settings

VPI/VCI:

0/38

Type:

PPPoA

Modulation:

G.992.5 Annex A

Latency type:

Interleaved

Noise margin (Down/Up):

4.7 dB / 6.2 dB

Line attenuation (Down/Up):

39.5 dB / 23.9 dB

Output power (Down/Up):

20.2 dBm / 12.7 dBm

FEC Events (Down/Up):

401820509 / 138

CRC Events (Down/Up):

37674 / 10

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

HEC Events (Down/Up):

144409 / 11

Error Seconds (Local/Remote):

9216 / 13

 

Once I restarted it worked for a little bit and then i dropped to download speeds of 0.1mbps again. I have had to connect to someone elses btfon to write this post.

 

ADSL Line Status
Connection Information

Line state:

Connected

 

Connection time:

0 days, 00:57:12

 

Downstream:

6.492 Mbps

Upstream:

1.019 Mbps

 

 

ADSL Settings

VPI/VCI:

0/38

Type:

PPPoA

Modulation:

G.992.5 Annex A

Latency type:

Interleaved

Noise margin (Down/Up):

8.2 dB / 6.1 dB

Line attenuation (Down/Up):

39.5 dB / 23.9 dB

Output power (Down/Up):

19.8 dBm / 12.5 dBm

FEC Events (Down/Up):

14275951 / 19

CRC Events (Down/Up):

65889 / 34

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

HEC Events (Down/Up):

121825 / 8

Error Seconds (Local/Remote):

2769 / 1

 

 

 I am so sick of ringing the support now. I have spoke to them so many times its beyond belief. They told me Friday that my internet should be fine by Sunday.

 

I have done a quiet line test and I dont know what to make of it. I dont have a corded phone, my hands free phone I can hear a faint fuzz. Dont know if thats normal?

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Alvadr
Beginner
444 Views
Message 8 of 10

Re: Speed Problems for the past month

Just one more thing. All the stats connected above are while my router is connected to the test socket behind the face plate.

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john46
Distinguished Sage
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Message 9 of 10

Re: Speed Problems for the past month

Hi the quiet line test should be just that silent any noise will affect broadband connection.

Please stop restarting the hub as that will cause your noise margin to increase reducing your connection speed yorsecond set ofhub figure show a noise margin increase which will cause a reduction in connection speed normally within the next few hours stable 24/7 connection is most important to maintain a stable connection speed

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imjolly
Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Speed Problems for the past month

from the last stats you posted there is certainly a noise problem as you have very high crc/hec errors for only 57min connected.  if you try quiet line again and can still 'fuzz' as against the normal dull hum then you need to report a phone fault to 151.  get phoneline fixed and that will improve your broadband



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