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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: Speed Question

The reason for all the questions and instructions is to help you diagnose the problem and avoid any possible charges. The only way to eliminate your internal wiring and faceplate problems is to connect to the test socket behind the removable faceplate. This is a telephone type socket, not an rj11 that the lead that connects to your modem has. Therefore a filter is required to convert the plug type.
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Contributor
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Message 12 of 13

Re: Speed Question

So what do I do? Where do I get a filter from? I assume from what you are saying that the filter converts from telephone socket to an rj11 socket. Do I therefore plug the modem/router cable into this? What am I looking for? How does it test anything?

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Distinguished Sage
Distinguished Sage
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Message 13 of 13

Re: Speed Question

Did you not use a filter with your broadband before you moved to fibre?

 

as you have a separate modem and hh4 you would need to connect the rj11 cable which currently connects modem to socket to the filter which you connect to the test socket. So sequence is 

 

socket/filter/rj11/ modem/Ethernet cable/hub



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