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MK35
Beginner
1,115 Views
Message 1 of 11

Speed Reduction Issues - Related to Firmware Update?

I'll try and explain my problem the best I can, apologies if it reads awkwardly.

 

Over the last few days I've had some odd issues relating to my internet speed. I seem to be experiencing random bouts of speed loss quite regularly (every 1-5 mins). I can observe this in TeamSpeak, a VoIP program I use to talk to friends when gaming. Usually my ping holds steady, even when services like Netflix are in use, at 14ms +- 0.5, but on Thursday it started to randomly jump to figures like 100ms +- 200. It seems to have calmed down a bit now, but I'm still getting spikes of bad ping, usually to figures like 37ms+- 87. However, I have only noticed today that the above problems began to occur after my HomeHub 5 firmware was updated (17/02/2016). Are there any known issues with this firmware currently?

 

Although the speed reduction is slight in the grand scheme of things, it can be a massive hit when playing games online. I have also noticed that any videos I watch on YouTube, Twitch etc are grainier and blurrier than usual, even when watching in HD, so I'd like to get it back to how it was. . Here are the steps I have taken to trouble shoot so far, and any other extra information. 

 

  • Given that I experience connection issues in games when the spikes occur, it seems safe to assume that it is not an issue with the VoIP program. It must be to do with my line or HomeHub etc
  • I have rebooted my HomeHub several times, in all variety of ways.
  • I deactived/restricted access to all the connected devices on the HomeHub. As this did not fix the issue I am assuming that one device in particular is not causing it.
  • The computer I am testing the connection on is wired, and fully up-to-date. I have used the Networking tab in Task Manager to see if any program on the computer is causing this, but there seems to be no issues.
  • When looking in my HomeHub 5 Event Log, I seem to be getting some port forwarding messages that coincide with these spikes. As I'm not 100% sure what these mean, I have included a small sample of them below.

Like I said, apologies if this reads awkwardly and I would appreciate any help. I will gladly clarify or provide more info should it be needed.

 

Port Forwarding Messages

 

00:29:07, 21 Feb.(46302.530000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>59301, internal ports: 59301, internal client: 192.168.1.75
00:28:43, 21 Feb.(46278.440000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>53505, internal ports: 53505, internal client: 192.168.1.75
00:27:36, 21 Feb.(46211.910000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>53505, internal ports: 53505, internal client: 192.168.1.75
00:27:13, 21 Feb.(46188.690000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>62653, internal ports: 62653, internal client: 192.168.1.75
00:26:06, 21 Feb.(46121.880000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>62653, internal ports: 62653, internal client: 192.168.1.75
00:25:20, 21 Feb.(46075.280000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>56626, internal ports: 56626, internal client: 192.168.1.75
00:24:14, 21 Feb.(46009.290000) Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any-​>56626, internal ports: 56626, internal client: 192.168.1.75
00:23:42, 21 Feb.(45977.880000) Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any-​>59879, internal ports: 59879, internal client: 192.168.1.75

 

HomeHub Helpdesk Info

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ42584563
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 17/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 12:08:29
6. Data rate:5919 / 31008
7. Maximum data rate:5919 / 35564
8. Noise margin:5.4 / 7.3
9. Line attenuation:27.5 / 24.7
10. Signal attenuation:27.5 / 22.5
11. Data sent/received:446.9 MB / 4.7 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-K68N
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-K68N
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:c8:91:f9:17:39:f0
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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10 REPLIES 10
AndyCoffin
Aspiring Expert
1,028 Views
Message 2 of 11

Re: Speed Reduction Issues - Related to Firmware Update?

Looks to me like another firmware trial so maby a possible firmware bug? Im still running 4.7.5.1.83.8.204.1.11 with a separate modem (612), i found that after the 204 trial my connection was much better but then 9 weeks later my pings went up so went back to the 2 box setup (found out later our cab is full so i supect cross talk causeing issues).

 

If it is a trial then someone will be watching the feedback from your hub but i expect one of the mods to be along soon and hopefully they can let you know.

 

Question tho, what is on 192.168.1.75, is it your pc and what game is it as i get entrys like that when im on world of tanks which use a bittorrent like system to share patches

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MK35
Beginner
992 Views
Message 3 of 11

Re: Speed Reduction Issues - Related to Firmware Update?

I actually managed to fix the port issue. It seems that when the firmware updated it reactivated UPnP, so once I disabled that the large ping spikes stopped. However a lot of applications/sites are still badly affecting my pings, whereas before the firmware update this wasn't the case.

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981 Views
Message 4 of 11

Re: Speed Reduction Issues - Related to Firmware Update?


@MK35 wrote:

I actually managed to fix the port issue. It seems that when the firmware updated it reactivated UPnP, so once I disabled that the large ping spikes stopped. However a lot of applications/sites are still badly affecting my pings, whereas before the firmware update this wasn't the case.


I have the HH5a.

 

There's no reference yet to this new firmware version 222.1.1. Have searched through BT and the web.

 

Perhaps a forum member will come forward with information.

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Speed Reduction Issues - Related to Firmware Update?

my hh5a still shows 204.1.11 but with last updated 25/2/16! - there was no drop in connection



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MK35
Beginner
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Message 6 of 11

Re: Speed Reduction Issues - Related to Firmware Update?

I hope so Ribblelancs. Even if it isn't due to new firmware, at least I would be able to rule it out.

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Message 7 of 11

Re: Speed Reduction Issues - Related to Firmware Update?


@MK35 wrote:

I hope so Ribblelancs. Even if it isn't due to new firmware, at least I would be able to rule it out.


IMJ's post is interesting, re date of firmware version.

There's been some strange behaviour recently with reboots and updates, but no firmware updates.

My noise margins increased to 7.0 a few days ago, with slight decrease in speeds ( infinity2) but have since recovered, presumably due to DLM corrections.

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john46
Distinguished Sage
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Message 8 of 11

Re: Speed Reduction Issues - Related to Firmware Update?

@AndyCoffin

Trials of any type are only released to members of the trial team and are not released publicly until any trial be it a firmware update or a new product until trials are completed
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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Speed Reduction Issues - Related to Firmware Update?


@imjolly wrote:

my hh5a still shows 204.1.11 but with last updated 25/2/16! - there was no drop in connection


update

 

my HH5a firmware updated 11.50pm last night to 222.1.1



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Message 10 of 11

Re: Speed Reduction Issues - Related to Firmware Update?


@imjolly wrote:

@imjolly wrote:

my hh5a still shows 204.1.11 but with last updated 25/2/16! - there was no drop in connection


update

 

my HH5a firmware updated 11.50pm last night to 222.1.1


I wondered if an update was being rolled out!

 

Just hope that it comes through at first attempt, if and when it comes. Have noted sometimes that there have been several reboots in succession after failed attempts. I have learned not to interfere, e.g. by factory resetting, if there are problems. Any reductions in speed seem to resolve themselves.

 

Is there any information the changes made with the firmware update?

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