cancel
Showing results for 
Search instead for 
Did you mean: 
simpic
Beginner
226 Views
Message 1 of 2

Speed Reduction

Hello, 

I have just noticed that my Infinity speed has dropped considerably. I have had a few issues with connection recently with the service being out for a while and a modem reboot being the only way to get it back. I was getting 38 - 39 Mbps consistently.

Here are the results from the BTW Performance Test: -

Download speed achieved during the test was - 21.22 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-21.68 Mbps .
Additional Information:
IP Profile for your line is - 21.68 Mbps

Upload speed achieved during the test was - 3.83 Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Does this imply that the IP profile on my line has been reduced? I assume that is the limiting factor here and due to the reboots it has automatically reduced?

Should I call up support and request that it is increased?

Regards, 

Simpic
 
0 Ratings
1 REPLY 1
TheTvMan
Contributor
191 Views
Message 2 of 2

Re: Speed Reduction

Assuming the line fault is fixed you should see speed increases back to your original or near original speed (assuming it was stable at that) over the coming days/week as the system sees stability. Do not reboot the white modem. You can reboot the HH3 each day if you like.

0 Ratings