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Jordan1810
Aspiring Contributor
521 Views
Message 1 of 7

Speed checker says i should get 17mb broadband, im getting 6?!?

Hey,

i just did the BT broadband speed checker and it said i should be getting around 17mb broadband!

i have been with BT since 7th december 2010 and the highest ive been is 7...

why arent i getting my full speed?

 

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6 REPLIES 6
Geoff93
Recognised Expert
508 Views
Message 2 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

If you post the full stats from your router

For homehub – type  192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

 

And post the full results from http://speedtester.bt.com/

 

then someone may be able to help and offer more advice.

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Jordan1810
Aspiring Contributor
445 Views
Message 3 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

 

Router Status
 
Account Name
Firmware Version V4.01.28
 
ADSL Port
MAC Address 00:18:4d:fc:8d:4f
IP Address 81.135.56.208
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 213.123.109.58
Domain Name Server 194.72.9.42
194.72.0.114
 
LAN Port
MAC Address 00:18:4d:fc:8d:4e
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
 
Modem
ADSL Firmware Version 6.01.00.12
Modem Status Connected
DownStream Connection Speed 1568 kbps
UpStream Connection Speed 224 kbps
VPI 0
VCI 38

Tonight it is 1.5mb and that is just completely retarded.

 

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Distinguished Sage
Distinguished Sage
437 Views
Message 4 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

can you please go back into you hub and then to adsl use the a-z and then post the stats from there.  someone may then be able to help



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Jordan1810
Aspiring Contributor
435 Views
Message 5 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

im not using a homehub, because i had so many problems with it i changed to my old netgear one.

everything been fine until now

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Distinguished Sage
Distinguished Sage
430 Views
Message 6 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

can you post stats from your netgear which shows a small table with connection speed, attenuation and noise margin



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Distinguished Sage
Distinguished Sage
425 Views
Message 7 of 7

Re: Speed checker says i should get 17mb broadband, im getting 6?!?

you can check your exchange here for problems/work  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status



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