I have been a BT customer for as long as I remember and seldom had any problem with your services. Today however, our household ground to a halt due to unusable internet speeds of 10kb/s and a top speed of 33 kb/s later this evening. Normally we have speeds in excess of 300-400 kb/s, even at peak times ! My guess is that there is a faulty line somewhere, so I would kindly ask you to investigate this for me. I live in St Cleer, a village next to Liskeard, Cornwall. Any further details you need please let me know. Below is a list of tests I carried out myself.
Please note that I checked a computer connected via Ethernet, a laptop connected via wifi and another mac by Ethernet all with the same end result. I run a NOD32 security system and I ran several spyware programs which returned no problems. As of the time I post this the speed is still dreadfully slow.
ADSL line status
0 days, 3:34:51
Noise margin (Down/Up)
12.9 dB / 18.0 dB
Line attenuation (Down/Up)
57.0 dB / 31.5 dB
Output power (Down/Up)
12.6 dBm / 12.1 dBm
Loss of Framing (Local)
Loss of Signal (Local)
Loss of Power (Local)
FEC Errors (Down/Up)
204022 / 0
CRC Errors (Down/Up)
83 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
Test1 comprises of Best Effort Test: -provides background information.
Download speedachieved during the test was - 200 Kbps
I have done what you suggested with no luck.
Re-tested alld day today, unplugged the router for several hours and checked the power supply. I also phoned BT up and they said there IS a fault on the line but the chap i spoke with couldn't tell me for sure when a technicial would be sent out to fix this problem.
I work from home and i depend on a working connection, could someone pelase tell me when this problem in the Liskeard - Cornwall area will be resolved.
Hello, I would like to give you another update.
The situation has NOT changed since Sunday. I have been on the phone with BT and was told that a technician would contact me today. I kept waiting and it didnt happen and after being put through to India after another 45 minute wait i was told that a technician would contact me on MONDAY.
I am disgusted with the service provided via the phone with the so called 'customer service'. I have lost a week's worth of work whilst i i was told that the issue would be solved soon repeatedly.
Could someone please please tell me what's going on and why my speed is stuck at 20-30 kb/s? I can't get any help from the people on the BT customer helpine, just keep getting lied to.
Just wanted to post my newest iprofile as of 06/10/2011, it's now at the lowest speed i ever recorded since this all started.
ADSL line status
|Connection time||0 days, 2:54:38|
|Noise margin (Down/Up)||11.9 dB / 18.0 dB|
|Line attenuation (Down/Up)||58.0 dB / 31.5 dB|
|Output power (Down/Up)||14.0 dBm / 12.1 dBm|