So here we are 12 months after the last time this happened and the problem is back again, only just getting 2mb from the normal 7mb that we have been getting for the last year or more.
I have now called the call center in India 6 times and have had to go through their check every time, yes I have a square socket, yes it has two screws, and it has two ports one for the router to plug in and one for the phone... arrgh.
This issue has been going on for a week now and despite being told several times that it has been fixed, the slow speed is still very much as slow.
Our village is served by a temporary interruption cable that has been there for over 25 years and almost every year something like this happens.
The folks in the call center just can not seem to grasp the fact that to fix a damaged cable someone physically needs to come here. Last time this happened the Open Reach engineer found numerous faults and bad connections.
How can I convince the guys in Mumbai that it really needs to be fixed with a 'hands on' approach rather than the "I will do some more checks this end sir".
Solved! Go to Solution.
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thanks for the advice on what to post up.
I have a BT Home Hub 3.
OpenReach ADSL v10 filtered master socket with the router plugged straight into the ADSL port and phone in the other port. No other socket in the house.
BT Speedtester results:-
The line test result was totally quiet with no hissing or crackling.
I hope this helps.
the slow download speed is due to your profile only being 2mb. someitmes the profile sticks at this level so you need to remain connected 24/7 for 3+ days and if no change then repost your adsl and btspeedtester stats and then you can contact the mods for help.
profile should normally reset automatically in 3+ days
Had a call from BT today who said that they had reset my profile and all was okay.
When I got home this evening I checked and this is the case as my speed is now an acceptable 6.59.
Still don't know what the cause was but I guess that doesn't matter now.
Many thanks for the help here.