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HerbertSomersal
Contributor
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Message 21 of 29

Re: Speed drop

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Well here we are, a week on, and still no improvement, even after all the promises and the engineer visit. I see my IP profile has now dropped from 10k last week to .5k after sitting at .35k previously. Latest Speedtester results below:

 

1. Best Effort Test: -provides background information.


Download Speed

350 Kbps
 
0 Kbps500 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 350 Kbps
 For your connection, the acceptable range of speedsis 100-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 7.19:25.66:67.15 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

901 Kbps
 
0 Kbps443 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 901 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 443 Kbps

 

If anyone from BT actually reads this message, could they offer some practical advice please? It's getting a bit silly now. Have logged yet another fault with whoever reads the messages. but not holding my breath for a quick solution. In fact, last Saturday when I rang the tech desk, I was told there was an engineer at the exchange working on the issue, and the fault was still open. Has he been locked in I wonder? Or maybe BT just don't love me any more.

 

Also, would anyone know if I could get compensation for the poor speeds, as this has been going on for the best part of a month. Up to 20Mb? A bit to go yet methinks.

 

Herb

 

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Distinguished Sage
Distinguished Sage
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Message 22 of 29

Re: Speed drop

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did you ever find what was causing your netgear resets - your outer was connected 24/7 but was still resetting?  can you post up to date adsl stats



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HerbertSomersal
Contributor
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Message 23 of 29

Re: Speed drop

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After the engineer visit I reverted back to my Home Hub and left it on 24/7 whilst I nipped off to Spain. Here is the complete event log since then (in reverse chronolgical order):

 

Time and dateMessage
Sep 25 20:18:03 2010(648637.910000) Admin login successful by 192.168.1.64 on HTTP
Sep 25 18:11:04 2010(641018.980000) Admin login successful by 192.168.1.64 on HTTP
Sep 25 07:20:35 2010(602076.050000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Sep 25 07:19:52 2010ERR 2010-09-25T06:19:52Z cwmp: mt_cwmp: session error: Could not resolve host
Sep 25 07:19:51 2010(602031.700000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 25 07:19:51 2010(602031.700000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 25 07:19:51 2010(602031.690000) danube_dsl_ioctl:73: Failed ioctl 290 errno 22
Sep 25 07:19:51 2010(602031.690000) danube_dsl_ioctl:73: Failed ioctl 270 errno 22
Sep 19 07:58:57 2010(86512.110000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Sep 19 07:58:16 2010[86475.020000] mei_ioctl:
Sep 19 07:58:16 2010[86474.990000] mei_ioctl:
Sep 19 07:58:16 2010[86474.980000] mei_ioctl:
Sep 19 07:58:16 2010[86474.970000] mei_ioctl:
Sep 19 07:58:16 2010[86474.960000] mei_ioctl:
Sep 19 07:58:16 2010[86474.950000] mei_ioctl:
Sep 19 07:58:16 2010[86474.940000] mei_ioctl:
Sep 19 07:58:16 2010[86474.930000] mei_ioctl:
Sep 19 07:58:16 2010[86474.920000] mei_ioctl:
Sep 19 07:58:16 2010[86474.910000] mei_ioctl:
Sep 19 07:58:16 2010[86474.900000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.890000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.880000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.870000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.860000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.850000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.840000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.840000] meiMailboxWrite:
Sep 19 07:58:16 2010[86474.790000] mei_ioctl:
Sep 19 07:58:16 2010[86474.790000] meiCMV:
Sep 19 07:58:16 2010(86471.100000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 19 07:58:16 2010(86471.100000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 19 07:58:16 2010(86471.100000) danube_dsl_ioctl:73: Failed ioctl 290 errno 61
Sep 19 07:57:45 2010ERR 2010-09-19T06:57:45Z cwmp: mt_cwmp: session error: Could not resolve host
Sep 19 07:57:37 2010[86435.980000] mei_ioctl:
Sep 19 07:57:37 2010[86435.950000] mei_ioctl:
Sep 19 07:57:37 2010[86435.940000] mei_ioctl:
Sep 19 07:57:37 2010[86435.930000] mei_ioctl:
Sep 19 07:57:37 2010[86435.920000] mei_ioctl:
Sep 19 07:57:37 2010[86435.910000] mei_ioctl:
Sep 19 07:57:37 2010[86435.900000] mei_ioctl:
Sep 19 07:57:37 2010[86435.890000] mei_ioctl:
Sep 19 07:57:37 2010[86435.880000] mei_ioctl:
Sep 19 07:57:37 2010[86435.870000] mei_ioctl:
Sep 19 07:57:37 2010[86435.860000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.850000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.840000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.830000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.820000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.810000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.800000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.790000] meiMailboxWrite:
Sep 19 07:57:37 2010[86435.780000] meiMailboxWrite:
Sep 18 13:57:46 2010(21641.310000) danube_dsl_ioctl:73: Failed ioctl 290 errno 61
Sep 18 13:57:41 2010(21636.660000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Sep 18 13:57:07 2010(21602.690000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 18 13:57:07 2010(21602.680000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 18 13:57:07 2010(21602.680000) danube_dsl_ioctl:73: Failed ioctl 290 errno 22
Sep 18 13:57:07 2010(21602.680000) danube_dsl_ioctl:73: Failed ioctl 270 errno 22
Sep 18 13:56:37 2010ERR 2010-09-18T12:56:37Z cwmp: mt_cwmp: session error: Could not resolve host
Sep 18 13:56:36 2010(21571.590000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 18 13:56:36 2010(21571.590000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 18 13:56:36 2010(21571.590000) danube_dsl_ioctl:73: Failed ioctl 290 errno 22
Sep 18 13:56:36 2010(21571.590000) danube_dsl_ioctl:73: Failed ioctl 270 errno 22
Sep 18 08:46:03 2010( 2938.200000) Admin login successful by 192.168.1.64 on HTTP
Sep 18 08:38:55 2010( 2510.100000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Sep 18 08:38:31 2010ERR 2010-09-18T07:38:31Z cwmp: mt_cwmp: session error: Could not resolve host
Sep 18 08:38:30 2010( 2485.280000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 18 08:38:30 2010( 2485.280000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 18 08:38:30 2010( 2485.270000) danube_dsl_ioctl:73: Failed ioctl 290 errno 22
Sep 18 08:38:30 2010( 2485.270000) danube_dsl_ioctl:73: Failed ioctl 270 errno 22
Sep 18 08:08:26 2010( 80.180000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Sep 18 08:07:52 2010ERR 2003-01-01T00:00:28Z cwmp: mt_cwmp: session error: Could not resolve host
Sep 18 08:07:48 2010( 42.790000) danube_dsl_ioctl:73: Failed ioctl 250 errno 22
Sep 18 08:07:48 2010( 42.790000) danube_dsl_ioctl:73: Failed ioctl 255 errno 22
Sep 18 08:07:48 2010( 42.790000) danube_dsl_ioctl:73: Failed ioctl 290 errno 22
Sep 18 08:07:48 2010( 42.790000) danube_dsl_ioctl:73: Failed ioctl 270 errno 22
Sep 18 08:07:32 2010( 26.150000) DVA started

Sep 18 08:07:31 2010( 24.990000) sys_if_stats_reset failed for atm0
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HerbertSomersal
Contributor
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Message 24 of 29

Re: Speed drop

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Looks like the connection dropped again.

 

ADSL line status
Connection Information
Line stateConnected
Connection time0 days, 00:00:34
Downstream8,920 Kbps
Upstream1,104 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeInterleaved
Noise margin (Down/Up)15.3 dB / 5.6 dB
Line attenuation (Down/Up)35.8 dB / 17.2 dB
Output power (Down/Up)13.8 dBm / 2.0 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 1891
CRC Errors (Down/Up)1 / 53306
HEC Errors (Down/Up)7 / 0
Error Seconds (Local/Remote)1 / 2384
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HerbertSomersal
Contributor
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Message 25 of 29

Re: Speed drop

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IP profile changed again. The latest Speedtester results are:

 

1. Best Effort Test: -provides background information.


Download Speed

7254 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 7254 Kbps
 For your connection, the acceptable range of speedsis 1000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8920 Kbps(DOWN-STREAM), 1104 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.32:25.2:64.48 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

901 Kbps
 
0 Kbps1104 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 901 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1104 Kbps

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HerbertSomersal
Contributor
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Message 26 of 29

Re: Speed drop

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Seems every time I go to the hub ADSL stats, the connection drops. Coincidence?

 

Connection Information
Line stateConnected
Connection time0 days, 00:01:12
Downstream8,855 Kbps
Upstream1,072 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeInterleaved
Noise margin (Down/Up)15.3 dB / 6.4 dB
Line attenuation (Down/Up)35.7 dB / 17.2 dB
Output power (Down/Up)13.7 dBm / 2.0 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 1891
CRC Errors (Down/Up)3 / 53768
HEC Errors (Down/Up)10 / 0
Error Seconds (Local/Remote)2 / 2400
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HerbertSomersal
Contributor
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Message 27 of 29

Re: Speed drop

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Just ran a line check and found this, which seems a bit odd seeing as the engineer was sat in my lounge for over half an hour running tests. Communication is everything!

 

Line problems: Fault details



Reschedule an engineer's visit.

Telephone number01********6Date reported 13 Sep 2010 at 09:12
Reference number VOL011-38687761733Date completed Not completed yet

Fault statusYou scheduled an appointment for: 16 Sep 2010 at 08:00 AM An engineer arrived at the agreed time, however we were not able to gain access to your premises. Please reschedule your appointment using the button below. If you do not do so then we will not be able to progress your repair.




Engineer's appointment16 Sep 2010 - AM
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disillusioned
Contributor
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Message 28 of 29

Re: Speed drop

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I'm glad I came across this post.
I'm not hijacking, just imparting my - similar - details.

For many months, my BT connection has intermittently dropped out,,, only for a few seconds,,,, not life threatening (yet) but annoying.

Openreach couldn't find anything wrong, but installed new cable and new type Connection box (adsl v1.0) - to no avail.

 

Luckily, these outages are logged at BT, so if you have similar problems, BT will have a copy of the outages.

 

On Friday last, for no reason - as far as I knew - my out speed dropped to 7 k (that's K not M).  It was even too slow to run tests (Speedtest.net).

The nice lady in mumbai got me to run SpeedTester.  It took several tries to get this to work also, but when it did it showed 7k downspeed.

She saw that my profile was 6000k & kept insisting that 6000k is a very good speed. Indeed, 6000k would be a good speed, not that I have ever got anywhere near that.   I told her that the actual down speed was (at that time) 17k (shown as RED on the progress bar to the left of test screen) but she kept saying "No - it's 6000k".  I had to leave it there and drop an e-mail asking for the help of a technician.

 

I had this cr%p speed all day Friday and most of Saturday.  Saturday afternoon, it did start to creep back up a bit, & a guy from BT called (having just seen the latest test) & said that things aren't that bad ?!?!

I'm supposed to be getting a call from someone in Ireland tomorrow.

 

I'll update here when (if) I do.

 

Good Luck

 

 

 

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HerbertSomersal
Contributor
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Message 29 of 29

Re: Speed drop

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Frustrating isn't it disillusioned? Touching a proverbial piece of tree, mine seems to have been stable for a few hours now. It's more annoying when Ireland rang me prior to the engineer visit and told me they had looked at the connection and admitted it was cr%p! Anyway, my latest speedtest looks a bit better. Would like to re-instate my Netgear but looks to be a bit of a risk at present. Don't want to disconnect the Hub (even though it's across the room from the PC, and I keep tripping over the cable). Good luck and let us know how you get on.

 

1. Best Effort Test: -provides background information.


Download Speed

7202 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 7202 Kbps
 For your connection, the acceptable range of speedsis 1000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8844 Kbps(DOWN-STREAM), 1104 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.54:22.44:64.02 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

901 Kbps
 
0 Kbps1104 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 901 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1104 Kbps

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