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mickyboy
Contributor
269 Views
Message 1 of 4

Speed dropped

Hello  I'm  having trouble with my infinity speed up to July all was OK when I last checked speed 65 70 Meg great December noticed getting buffering on TV and sky go both wired via Ethernet speed test showed 1.9 Meg download and 0 upload run  the checks to cabinet etc etc results 29.05 mb below  half my normal speed had two engineers out cant find no faults now its gone onto broadband boost team. I see few others having same problem on here why is this happening???

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3 REPLIES 3
sarahlmsimm
Contributor
267 Views
Message 2 of 4

Re: Speed dropped

I think it's a case of BT's hardware/lines etc not being able to hold the speed once it leaves the fibre cables. The copper infastructure is obviously poor.
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mickyboy
Contributor
237 Views
Message 3 of 4

Re: Speed dropped

They both said copper connection was very good but still they find no fault and co's its says min of 12mb  on the download  they say its within the guidelines ...So no ip reset only boost team can do this  so lets see what happens. seems lots of people  are getting this

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Ratty2012
Recognised Expert
233 Views
Message 4 of 4

Re: Speed dropped


@mickyboy wrote:

They both said copper connection was very good but still they find no fault and co's its says min of 12mb  on the download  they say its within the guidelines ...So no ip reset only boost team can do this  so lets see what happens. seems lots of people  are getting this


The boost team will check all the cables from the cabinet to your home and repair any faults they find.
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