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Aspiring Contributor
438 Views
Message 1 of 17

Speed dropping down

Hi 

I have a problem with my broadband long time ago speed was fine about 8mb last maybe 2 months drop down to about 2.2mb what is really annoying even cant watch youtube. I'm did all things to sorted this problem. Check microfilter, used test socked, changed cables, reset homehub to defaults and nothing help. Downloading is really slow and sometimes homehub lost connection for 5 maybe 10 min broadband icon blinking on orange (i have home hub 2.0)

If someone can help me please do this.

 

P.s. Sorry for bad English:)

 

Just add some statistic:

 

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 

Download  Speed

 

1690 Kbps

 

 

 

 

0 Kbps

2000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1690 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2100 Kbps(DOWN-STREAM), 120 Kbps(UP-STREAM)
 IP Profile for your line is - 1852 Kbps


2. Upstream Test:  -provides background information.

 

Upload Speed

 

94 Kbps

 

 

 

 

0 Kbps

120 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 94 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 120 Kbps

 

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 1:34:31
Downstream2,101 Kbps
Upstream120 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)3.6 dB / 2.0 dB
Line attenuation (Down/Up)38.5 dB / 34.1 dB
Output power (Down/Up)0.0 dBm / 12.0 dBm
ADSL line status
Connection information
Line stateConnected
Connection time0 days, 1:49:15
Downstream2,101 Kbps
Upstream120 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)3.6 dB / 1.9 dB
Line attenuation (Down/Up)38.5 dB / 34.1 dB
Output power (Down/Up)0.0 dBm / 12.0 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)2094629 / 0
CRC Errors (Down/Up)9 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)9804
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16 REPLIES 16
Recognised Expert
431 Views
Message 2 of 17

Re: Speed dropping down

Im jsut gonna direct you to the mods http://bt.custhelp.com/app/contact_email/c/4951 in this case, something is really just not right there, with a connection that slow on an SNR margin that low, and attenuation, its just not not not not .... right!.

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Distinguished Sage
Distinguished Sage
429 Views
Message 3 of 17

Re: Speed dropping down

when you used the test socket did you leave it connected there for a few days?  I would suggest in the first instance it to connect to the test socket again as that is your direct connection to the exchange



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Aspiring Contributor
405 Views
Message 4 of 17

Re: Speed dropping down

ok i will do that. use test socket for few days then i posted results. thanks for info.
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Distinguished Sage
Distinguished Sage
401 Views
Message 5 of 17

Re: Speed dropping down

can I suggest you post your stats after you connect to test socket and then again in a day or so and that will give figures to compare and see it made any difference



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Aspiring Contributor
388 Views
Message 6 of 17

Re: Speed dropping down

ok this is speedtest on test socked:

 

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed
 1999 Kbps
  
0 Kbps2000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1999 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2487 Kbps(DOWN-STREAM), 100 Kbps(UP-STREAM)
 IP Profile for your line is - 2193 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 49 Kbps
  
0 Kbps100 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 49 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 100 Kbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 1:05:56
Downstream2,487 Kbps
Upstream100 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)3.4 dB / 3.1 dB
Line attenuation (Down/Up)35.5 dB / 34.4 dB
Output power (Down/Up)

0.0 dBm / 11.4 dBm

ADSL line status
Connection information
Line stateConnected
Connection time0 days, 1:06:12
Downstream2,487 Kbps
Upstream100 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)3.4 dB / 3.1 dB
Line attenuation (Down/Up)35.5 dB / 34.4 dB
Output power (Down/Up)0.0 dBm / 11.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 4294967263
CRC Errors (Down/Up)6339 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)8
0 Ratings
Distinguished Sage
377 Views
Message 7 of 17

Re: Speed dropping down

Ok now leave the hub connected to the test socket and check the hub stats again in 24 hours and post back the results please
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Aspiring Contributor
361 Views
Message 8 of 17

Re: Speed dropping down

 

 

ok this is another test after one day on test socket.


Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed
 1975 Kbps
  
0 Kbps2000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1975 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2487 Kbps(DOWN-STREAM), 100 Kbps(UP-STREAM)
 IP Profile for your line is - 2193 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 69 Kbps
  
0 Kbps100 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 69 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 100 Kbps

 

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 22:43:15
Downstream2,487 Kbps
Upstream100 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)3.8 dB / 3.2 dB
Line attenuation (Down/Up)35.5 dB / 34.4 dB
Output power (Down/Up)0.0 dBm / 11.4 dBm
ADSL line status
Connection information
Line stateConnected
Connection time0 days, 22:43:42
Downstream2,487 Kbps
Upstream100 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)3.8 dB / 2.4 dB
Line attenuation (Down/Up)35.5 dB / 34.4 dB
Output power (Down/Up)0.0 dBm / 11.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 4294967263
CRC Errors (Down/Up)39937 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)10
0 Ratings
Distinguished Sage
Distinguished Sage
359 Views
Message 9 of 17

Re: Speed dropping down

still not right so I suggest you contact the mods  http://bt.custhelp.com/app/contact_email/c/4951




If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Distinguished Sage
353 Views
Message 10 of 17

Re: Speed dropping down

Hi The mods normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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