I had a consistent speed of 1 MB when I got Broadband, not marvelous but bearable. In the past year I have had my speed drop, go through the process of the idiots with the scripts even though I have told them the same at least 10 times previously, the speed drops to 0.47 MB, they do all the stuff checks then say there is a line problem and my profile needs redoing. The speed has risen then to 0.7 MB and never again reached 1 MB, but after a few weeks drops to 0.47 again. I am 99% sure that BT are " robbing Peter to pay Paul" in the area, adding more people to a network using old wires and BT with all their billions of profit won’t spend a bit on adding a bit more sophistication. In answer to my question why am I not getting 1MB, I have had replies like “ it happens”, they have tried to sell me the thing where you pay a monthly fee to look at my computer, ( My computer is well protected and cleaned out daily) and they just treat people like we are at fault.
So is there anyone who can help me to bypass the stupid scripted people who treat everyone like idiots and get someone to fix the speed, the stress of going through that performance is just too much for me.
The irony is if I wanted to sign up for BT, the estimated speed available is advertised as 1 MB, are they breaking the trade description?
Thank youu for taking the time to reply, I reset router a few hours ago in case it made a difference, not that it ever does.
As requested here is the info:
|ADSL line status|
BT speed test has never worked for me, result from elsewhere:
Can I ask what your master socket looks like and whether you're connected at it?
As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/4LEKJg
On a long line like yours your getting an 'ok' speed. If you try the tips and let us know which socket we can advice further. The reason I think your speed drops is, it drops when the SNR drops in the evening and then resyncs lower because of the number of users online, hence why the SNR is slightly higher.
The socket is the second from the left, fitted by a BT engineer who told me there is no need for a filter in it and there are only 2 wires connected in it so I do not think there is a bell wire?
Also the speed is not variable at different times of the day, the best it is is 0.47 and as you see from the speed test it can be lower, it never goes up again to anywhere near 0.7 or 1mb unless I go through the performance of reporting it to BT, them telling me the same stuff, plugging into the test socket etc and eventually they say its a line fault at the exchange and it gets fixed for about 2 weeks then its is down yet again. it is driving me nuts.
I cannot understand how you are saying that I should just put up with it, when I used to have a consistent speed of 1MB and now its 0.4? Are you just agreeing with me that BT have added so many customers to old wiring my speed is affected now?
Can you use the Business hub just as " home hub" at no extra cost?