I swapped out my Smart Hub after the firmware update to see how my connection was and it has remained solid and around 3mb up from when the Smart Hub is pluggedin (45/8.5). As soon as I swap back to the Smart Hub the maximum data rate keeps dropping below the connected rate the longer it is connected and generally remains erratic, as well as only giving me a max sync 3-4mb below what I was getting before the firmware update (normally getting 40-41/7.5 while it is connected).
This only started with the firmware update, before that it was stable and would normally give me around the same speeds of 45/8-9 as my other kit.
Not sure what has changed in this firmware update to cause this but either the firmware doesn't like ECI cabinets and is more erratic while connected or it's doing something odd for some connections now.
Line itself appears fine as I'm only getting the drops in speed and maximum data rates with the Smart Hub. With the older OR modem and my own router installed my line acts like it did before the Smart Hub got the latest firmware.
Hi @richard1athome Thanks for posting the information and sorry you are having difficulty getting this fault fixed.Thanks for your post about your .
If you drop us over your details by clicking on my user name and selecting the contact the mods option, just below my Avatar we will be happy to help you with this.
I recently had what I would say were bad connection/stability issues slap bang when my router firmware was upgraded to SG4B1000B316. I too thought immediately it was related to the firmware.
Turned out in fact there was a line card issue in a green cabinet. BT recognised this after a good few calls and two engineers, the last engineer who was an actual Openreach engineer (previous engineer was a contractor).
The Openreach engineer read out typical line limits but I told him my line always maxed out to the maximum line speed (75mb/19mb). Even though my line speed was circa 42mb (below OFCOM minimum for Infinity 2) he went on to replace my master socket with one that doesn't require me to use a microfilter and even reterminated the wiring on the outside of my house.
Now, with the latest firmware and fixed line card at the green cabinet my router connects at 80mb with 20mb upload. Fantastic.
So essentially I'm saying a firmware update didn't turn out to be related to my sudden broadband performance and it was in fact a network issue.
Well. From other recent threads the mods are very busy and the usual quote is 3-5 working days for them to get in contact
It's worth looking at their success rate and taking a deep breath and waiting!