This post is generally for me to note down where we are at as a reminder.
@DavidM has confirmed through diagnostics that there is an issue but the cause is unknown. The issue has been passed back to wholesale.
So the latest BT engineer has just left. He changed the master socket coming in to the house and some internal wiring and left.
He advised that the readings show 19mbps coming in to the home. I ran a wholesale test because the connection was again very slow. Unable to get a connection for a google speed test either.
Best Effort Test: -provides background information.
|0 Mbps||19 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 3.97 Mbps|
For your connection, the acceptable range of speedsis 13.3 Mbps-19 Mbps .
IP Profile for your line is - 19 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||2 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.24Mbps|
Upstream Rate IP profile on your line is - 2 Mbps
so basically we have not moved on. Engineer suggested he would ask for all of the wiring to be changed. Wuite how long that will take and what I'm supposed to do in the meantime is anyone's guess.
I'm getting to the limit of my patience I'm afraid. Approaching 8 weeks since this was raised.
speed test via support.bt.com gave this reading once again.
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Have you tried a different router as recommended at the start of this thread? You can pick up a relatively cheap VDSL router from Argos. I'd seriously recommend trying this if you haven't done so already.
Hi...yes have tried a couple and the same thing happens suggesting some sort of systemic issue somewhere. Although my original post relates to the firmware upgrade, it's apparent that it doesn't have much to do with update or the router. The detective work continues.
So the 4th BT engineer turned up today - tested what he could and felt it might be a throughput issue and then contacted the exchange for a 'lift and switch' on my line.
Exchange advised we are in a queue to be done but no guarantee it could be completed today. Connection remains appalling all today once again. 5 minutes to open a web page etc...and even slower to send even basic outlook messages. As of now (18:00), no change so either the exchange were unable to complete the work or its made no difference to rectifying the issue.