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dondani
Aspiring Member
581 Views
Message 1 of 5

Speed drops until I restart BT HH3

For the past two months, I've been experiencing a really weird issue. Download and upload speeds degrade gradually (from ~60Mbps down / ~15Mbps up to ~2Mbps down / ~1Mbps up) until I eset my BT HH3. Soft-resetting through the hardware button sometimes works, and sometimes doesn't. If it doesn't, I have to unplug the power adapter and plug it back in.

 

The degradation happens over a period of ~3 days, so I've been having to do this quite often.

 

I chatted with BT support, and they weren't very helpful, suggesting I change WiFi channels, I install some kind of **bleep**ty help app on my computer, etc.

 

How can I debug this issue and get it solved ASAP?

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4 REPLIES 4
ray_dorset
Distinguished Guru
577 Views
Message 2 of 5

Re: Speed drops until I restart BT HH3

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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dondani
Aspiring Member
519 Views
Message 3 of 5

Re: Speed drops until I restart BT HH3

Sadly, this didn't solve the issue.

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ray_dorset
Distinguished Guru
517 Views
Message 4 of 5

Re: Speed drops until I restart BT HH3

Is the problem just wireless?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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dondani
Aspiring Member
489 Views
Message 5 of 5

Re: Speed drops until I restart BT HH3

Correct, only wireless. Wired connection works at full speed.

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