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montesansavino
Aspiring Contributor
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Message 1 of 17

Speed from 5 down to 3.8

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I used to get nearly 5 meg on this copper line. Now it is 3.8

It would be great to get back to over 4.5 but BT Retail say it is within the speed for this lineso don't do anything. Not helpful really.

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jac_95
Guru
Guru
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Message 2 of 17

Re: Speed from 5 down to 3.8

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Hi montesansavino,

 

Sorry to hear that your  having issues with your BT Retail services.

 

You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.


However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.

To enable the community to help you please see the advice below:

Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.


A summary of the checks are:

1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket?   Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.

1b) Have you tried the Test Socket? - if you have one.

2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.

3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.

4) please post adsl line statistics 

ADSL Line Statistic Help:

 If you have a BT Home Hub like the one below...

 Then:

 1) Go to http://192.168.1.254 or http://bthomehub.home

 2) click Settings

 3) Click Advanced Settings

 4) Click Broadband

 5) Click Connection or sometimes called ADSL (see picture Below)

adslconnection.png

The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)

or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)

 

You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"

 

 If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.

for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.

 

There are more useful links on Keith's website here: If you have an ADSL connection, please select this link

 

 

Don't have a BT Homehub/Voyager?

 http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed

• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate

 

 cheers


jac_95 | BT.com Help Site | BT Service Status
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jac_95
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Message 3 of 17

Re: Speed from 5 down to 3.8

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@montesansavino,

 

Also have a look at this article in Keith_Beddoe's personal website about why your broadband speed may have dropped: Why has my speed dropped

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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montesansavino
Aspiring Contributor
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Message 4 of 17

Re: Speed from 5 down to 3.8

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i will give it a go, thank you

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montesansavino
Aspiring Contributor
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Message 5 of 17

Re: Speed from 5 down to 3.8

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IP profile is 4.01 up and 0.83 down. The info on the hub is:

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:20:43
Downstream:4,544 Kbps
Upstream:824 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):13.3 dB / 6.5 dB
Line attenuation (Down/Up):49.0 dB / 27.9 dB
Output power (Down/Up):0.0 dBm / 12.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):30 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):139 / 0
Error Seconds (Local/Remote):0 / 0
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john46
Distinguished Sage
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Message 6 of 17

Re: Speed from 5 down to 3.8

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providing you can maintain a stable connection for the next 3/5 days then the forum mods can get involved and reset your noise margin which will improve your connection speed and also your download speed
imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 17

Re: Speed from 5 down to 3.8

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your connection time is only 20min is that due to router dropping conenction or manual reset?



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montesansavino
Aspiring Contributor
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Message 8 of 17

Re: Speed from 5 down to 3.8

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There has been no change. Here are the details for the past 4 days. I would love to get back to 4.5

ADSL Line Status

Connection information
Line state:Connected
Connection time:4 days, 15:05:29
Downstream:4,544 Kbps
Upstream:839 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):11.6 dB / 7.0 dB
Line attenuation (Down/Up):49.0 dB / 27.8 dB
Output power (Down/Up):0.0 dBm / 12.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):284399 / 5
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):555944 / 6
Error Seconds (Local/Remote):

0 / 4

 

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imjolly
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Message 9 of 17

Re: Speed from 5 down to 3.8

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Once the mods read your post they will post a link for you to contact them


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RobbieMac
Moderator
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Message 10 of 17

Re: Speed from 5 down to 3.8

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Hi montesansavino,

 

Thanks for posting and welcome to the community!

 

I can help give your connection speed a "nudge" in the right direction Smiley Happy

 

Click on my username and under the section "about me" you'll see the link to get in touch with us.  Whenever we've received your details we'll take it from there.

 

All the best,

 

Robbie