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Distinguished Sage
Distinguished Sage
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Message 11 of 21

Re: Speed halved since..

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You could have an external line fault which is is picking up interference, or perhaps a high resistance connection.

 

Can you please run a line test and see if it shows a fault condition.

You can do it from here.

Reporting Phone Faults

 

 

 

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Lime21
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Message 12 of 21

Re: Speed halved since..

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.

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Lime21
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Message 13 of 21

Re: Speed halved since..

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Distinguished Sage
Distinguished Sage
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Message 14 of 21

Re: Speed halved since..

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I assume that you are using BT as a phone service provider?

 

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Distinguished Sage
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Message 15 of 21

Re: Speed halved since..

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FON has no effect on your connection speed as Keith has already posted
The problem is most likely a line fault
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Lime21
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Message 16 of 21

Re: Speed halved since..

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Lime21
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Message 17 of 21

Re: Speed halved since..

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Lime21
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Message 18 of 21

Re: Speed halved since..

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Distinguished Sage
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Message 19 of 21

Re: Speed halved since..

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@Lime21 wrote:

i have tryed the line test twice now and all that happens is my broadband drops for 2 mins then comes back..


That is correct it will disconect while the test takes place 

 

Also using FON has no effect on getting Infinity that depends on if your local street cabinet is upgraded from your post it sound as though you are on a different cabinet to those on the other side of the road which is quite common 

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Lime21
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Message 20 of 21

Re: Speed halved since..

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Thanks anyway, i'll continue to be a frustrated BT customer like hundreds of others.

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