I am receiving 12 Mbps when the homehub 3 is plugged directly into the test socket (normal for ADSL 2+)
However, when plugged into the socket on the front of the Master socket faceplate am receiving far slower speeds.
Initially when running speedtest.btwholesale.com I was getting 0.3 - 0.8 Mbps, it is now up to 7 Mbps, just over half the speed achieved through the test socket.
Is this indicative of something wrong with the faceplate or is it something more serious?
Any help would be very appreciated.
I'll post ADSL stats below anyway:
if you can just disconnect the extension wiring from front plate and then see if master socket gives same speed as test socket if not it's faulty if ok then look to poor extension wiring/sockets
Hi thanks for the replies,
Can you please tell me why extension wiring would interfere with the speed from the faceplate socket?
We have one known faulty extension but aside from it not working, it has not affected download speed before.
None of the extensions have a metal look to them, just standard white plastic.
Filters are fitted on the extensions in use.
faulty extension wiring will cause interference which will affect your broadband when bottom half of master is replaced and the interference is removed when using test socket.
have you removed the bellwire from terminal 3 in all your sockets
I've just read through the guide but I don't think it it would serve as a fix as we actively use the extensions, especially the one in the living room to which the home hub is normally connected.
The master socket is normally never used as it does not have a nearby power socket.
I would really appreciate some direction in regards to fault finding internally.
Is the first step to fix the known faulty extension that isn't in use?
that is where I would start and find out why it does not work
have you removed the bellwire from all sockets? it really can cause interference problems